Reayrt Vradda Ltd

Summary

The requester asked about Manx Utilities' creditor status and supply policies regarding the liquidation of Reayrt Vradda Ltd. The authority confirmed they are not yet listed as a creditor but continue to supply services pending formal liquidation documentation, while directing the requester to a public website for disconnection policies.

Key Facts

• Manx Utilities was not listed as a creditor in the liquidation of Reayrt Vradda Ltd as of 15 October 2025.
• Electricity, water, and wastewater services continue to be provided to Reayrt Vradda Glamping Ltd.
• Disconnection decisions for all properties are considered by two directors, including the CEO.
• The authority cited Section 20 of the Act to withhold specific policy documents as they are reasonably accessible on their website.
• Formal notification from a liquidator is required before Manx Utilities registers as a creditor.

Data Disclosed

• 15 October 2025
• 4 November 2025
• 5007741
• Section 20
• Freedom of Information Act 2015

Exemptions Cited

• Section 20 of the Act (Information already reasonably accessible)

Original Request

I request the following information: 1. Whether Manx Utilities has been listed as a creditor in the liquidation of Reayrt Vradda Ltd. 2. Copies of any policy, internal guidance, or standard operating procedure that governs the continuation or disconnection of supply where a customer is in liquidation, administration, or where there is a limited prospect of debt recovery. 3. Please confirm whether Manx Utilities continues to provide electricity, water, or other services to this any risk assessment, management approval, or decision record supporting the continuation of supply in this case.

Data Tables (1)

Full Response Text

Manx Utilities PO Box 177, Douglas Isle of Man, IM99 1PS

e: enquiries@manxutilities.im t: 01624 687687 www.manxutilities.im

Our ref: 5007741 4 November 2025

Dear ###

We write further to your request, received 15 October 2025, which states:

"I request the following information:

1. Whether Manx Utilities has been listed as a creditor in the liquidation of Reayrt Vradda Ltd.

2. Copies of any policy, internal guidance, or standard operating procedure that governs the continuation or disconnection of supply where a customer is in liquidation, administration, or where there is a limited prospect of debt recovery.

3. Please confirm whether Manx Utilities continues to provide electricity, water, or other services to this any risk assessment, management approval, or decision record supporting the continuation of supply in this case."

Our response to your request is as follows:

1. Whether Manx Utilities has been listed as a creditor in the liquidation of Reayrt Vradda Ltd.

As of 15th October 2025, Manx Utilities were not listed as a creditor in the liquidation of Reayrt Glamping Vradda Ltd but we are currently liaising with parties involved.

1. Copies of any policy, internal guidance, or standard operating procedure that governs the continuation or disconnection of supply where a customer is in liquidation, administration, or where there is a limited prospect of debt recovery.

While our aim is to provide information whenever possible, under section 20 of the Act, we are not required to provide information in response to a request if it is already reasonably accessible to you, whether free of charge or on payment of a fee. Some of the information that you have requested is available from Manx Utilities website using the following link:

https://www.manxutilities.im/media/pjflvw3l/customer-protection-electricity- disconnection-2023.pdf

Or

‘www.manxutilities.im > Customers > Your electricity bill explained > I am struggling to pay my accounts, can you help? > a link can be found here

*Where it states ‘Electricity’, this relates to electricity, water, and wastewater removal utilities currently.

When Manx Utilities receives official notification from a liquidator acting on behalf of a company, it would first register as a creditor. Manx Utilities priority is to establish the requirements for supply of electricity, water and wastewater removal to the property, which can be either the continuation or disconnection, depending on the merits of the case.

Continuation of supply of electricity, water and wastewater removal can be agreed, providing sufficient detail from the liquidator is formally received, which supports Manx Utilities ability to recover future costs. Generally, the liability transfers to the liquidator from an agreed date so that a connection can be maintained. It may be suitable to disconnect the supply of electricity, water and wastewater removal in some cases.

Disconnections of supply for all properties are considered by two directors including the CEO.

1. Please confirm whether Manx Utilities continues to provide electricity, water, or other services to this any risk assessment, management approval, or decision record supporting the continuation of supply in this case.

Manx Utilities continues to provide electricity, water, and removal of wastewater for Reayrt Vradda Glamping Ltd with further assessment and reviews to be carried out.

As of 15th October 2025, Manx Utilities were aware of the potential liquidation of Reayrt Vradda Glamping Ltd, however no formal documentation had been received.

Please quote the reference number 5007741 in any future communications.

Your right to request a review

If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.

An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.

If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on; 1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or 2. Whether we are justified in refusing to give you the information requested.
In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im. Should you have any queries concerning this letter, please do not hesitate to contact me. Further information about freedom of information requests can be found at www.gov.im/foi.

I will now close your request as of this date.