History of falls in shops

Summary

A request was made for details of falls in shops since October 2011, including dates, locations, and injury types. The Department of Health and Social Care refused the request, stating they do not hold the information in an accessible manner.

Key Facts

• The request covered falls in shops from 1st October 2011 onwards.
• The Department of Health and Social Care does not hold the requested information.
• The Isle of Man Ambulance Service does not hold the data in an accessible manner.
• The request was refused under Section 11(3)a of the Freedom of Information Act 2015.
• The final outcome of the case was 'Not upheld'.

Data Disclosed

• 1st October 2011
• 16th September 2019
• 23rd September 2019
• 2019-10-21
• 961797

Exemptions Cited

• Section 11(3)a of the Freedom of Information Act 2015 (Practical refusal: information not held or cannot be found)

Original Request

Since the 1st October 2011 please provide details of falls in shops, giving the date, location of fall, general nature of injury (nothing specific) and yes or no if follow up treatment was required.

Data Tables (1)

Full Response Text

Interim Chief Executive: Angela Murray Freedom of Information Team DHSC Crookall House Demesne Road Douglas IM1 3QA

(01624) 642621 dhsc@foi.gov.im Website: www.gov.im/dhsc

Our ref: 961797 23rd September 2019

Dear ###

We write further to your request which was received on the 16th September 2019 and states:

"Since the 1st October 2011 please provide details of falls in shops, giving the date, location of fall, general nature of injury (nothing specific) and yes or no if follow up treatment was required."

While our aim is to provide information whenever possible, in this instance the Department of Health and Social Care (“the Department”) is unable to provide the information that you have requested. This is in line with Section 11(3)a of the Act, as a practical refusal reason applies; namely we do not hold or cannot, after taking reasonable steps to do so, find the information that you have requested. The Isle of Man Ambulance Service does not hold the information in an accessible manner in relation to falls in shops. Please quote the reference number 961797 in any future communications.

Your right to request a review

If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.

An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.

If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on; 1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or 2. Whether we are justified in refusing to give you the information requested.
In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im. Should you have any queries concerning this letter, please do not hesitate to contact me. Further information about freedom of information requests can be found at www.gov.im/foi.

I will now close your request as of this date.

Yours sincerely