Village Connect Services to Doctors and/or Cottage Hospital

Summary

The request sought statistics on Village Connect transport usage for Ramsey medical facilities and any policies regarding unarranged pickups. The Department of Infrastructure disclosed usage figures since the service's inception and confirmed there is no specific policy for unarranged pickups beyond standard procedures.

Key Facts

• The Village Connect service (ConnectVILLAGES) provides transport to and from Ramsey Group Practice and Ramsey Cottage Hospital.
• No specific internal policy exists for unarranged pickups at these locations; standard procedure applies.
• For unarranged pickups, the service aims to dispatch a bus as quickly as possible once a passenger indicates readiness.
• The response was issued by the Department of Infrastructure on 11 September 2019.
• All requested information was provided without redaction.

Data Disclosed

• Martin Ward: 96 dropped off, 89 collected
• Ramsey District Cottage Hospital: 175 dropped off, 113 collected
• Ramsey Group Practice: 134 dropped off, 73 collected
• Request received: 2019-09-03
• Response date: 2019-09-11
• Case reference: 946173

Original Request

Please can you provide information since the inception of the Village Connect service of how many users have obtained transport to the Ramsey Group Practice and/or Ramsey Cottage Hospital as well as how many users have obtained transport from the Ramsey Group Practice and/or Ramsey Cottage Hospital? Also please can you advise if there is an internal policy regarding the pick up of individuals from the Ramsey Group Practice and/or Ramsey Cottage Hospital where they do not have a definitive time for collection? if there is a policy please supply it. Thanks

Data Tables (1)

Full Response Text

Department of Infrastructure Sea Terminal Building, Douglas, Isle of Man, IM1 2RF

Contact: FOI Response Team Telephone: (01624) 686785 Email: dpo-doi@gov.im

Our ref: 946173 11 September 2019

Dear ###

We write further to your request which was received on 3 September 2019 and which states (numbered for ease of reference):

"1. Please can you provide information since the inception of the Village Connect service of how many users have obtained transport to the Ramsey Group Practice and/or Ramsey Cottage Hospital as well as how many users have obtained transport from the Ramsey Group Practice and/or Ramsey Cottage Hospital? 2. Also please can you advise if there is an internal policy regarding the pick up of individuals from the Ramsey Group Practice and/or Ramsey Cottage Hospital where they do not have a definitive time for collection? if there is a policy please supply it. Thanks"

1. The table below shows the number of users transported between the locations in your request, since ConnectVILLAGES was launched. Location Dropped Off Collected Martin Ward 96 89 Ramsey District Cottage Hospital 175 113 Ramsey Group Practice 134 73 2. There is no specific policy for unarranged pickups other than that when a passenger tells us they are ready we will get a bus to them as quickly as possible. This is no different for these locations to anywhere else covered by the service.

Please quote the reference number 946173 in any future communications.

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Yours sincerely

FOI Response Team