Connect Villages

AuthorityDepartment of Infrastructure
Date received2019-06-26
OutcomeAll information sent
Outcome date2019-07-19
Case ID866265

Summary

A request was made for booking statistics and driver employment details regarding the Isle of Man's Connect Villages and ConnectPorts services. The Department of Infrastructure disclosed journey counts, passenger numbers, free pass usage, and staffing arrangements, noting that the ConnectPorts service to the sea terminal had not yet launched.

Key Facts

  • ConnectVILLAGES recorded 6,697 journeys from its inception in December 2018 to June 2019.
  • 622 passengers booked ConnectPORTS to the airport between October 2018 and June 2019.
  • ConnectPORTS to the sea terminal had zero bookings as the service had not yet been offered.
  • The service is operated by 5 regular staff members and 3 zero-hour contract drivers.
  • 3,515 free bus passes were used on the ConnectVILLAGES service during the reporting period.

Data Disclosed

  • 6,697
  • December last year
  • June 2019
  • 622
  • October
  • zero
  • 5
  • 3
  • 3,515
  • 866265
  • 2019-06-26
  • 2019-07-19

Original Request

How many times has the Connect Villages been booked in the north of the island since the service began? How many times has ConnectPorts been booked to firstly the airport? And secondly the sea terminal? How many drivers does Bus Vannin employ on a zero hour contract for the Connect minibuses? How many drivers does Bus Vannin employ on a full time basis who work on the Connect minibuses? How many people using the services have used a free bus pass since Connect services were launched?

Data Tables (1)

Full Response Text

Department of Infrastructure Sea Terminal Building, Douglas. IM1 2RF

Contact: FOI Response Team Telephone: (01624) 686785 Email: DPO-DOI@gov.im

Our ref: 866265 19 July 2019

Dear ###

We write further to your request which was received on 26 June 2019 and which states:

"How many times has the Connect Villages been booked in the north of the island since the service began? How many times has ConnectPorts been booked to firstly the airport? And secondly the sea terminal? How many drivers does Bus Vannin employ on a zero hour contract for the Connect minibuses? How many drivers does Bus Vannin employ on a full time basis who work on the Connect minibuses? How many people using the services have used a free bus pass since Connect services were launched?" There have been 6,697 journeys taken on our connectVILLAGES service from its inception in December last year up until the end of June 2019. It is possible that multiple journeys are made all under one booking however, we do not have the facility to collate our figures in this way. There have been 622 passengers who have booked connectPORTS to the airport since our service began last October, to the end of June 2019. As above, it is possible that multiple journeys are made under one booking. As our “connectPORTS” service has not yet been offered to the sea terminal, the number of bookings is zero.
We have 5 members of staff that operate our connectVILLAGES and connectPORTS service on a regular basis with a further 3 other zero hour drivers who help out as required. Our staff work across Bus Vannin services so there are no specific staff on full time contracts working on our connectVILLAGES or connectPORTS services only.
3,515 ‘free’ passes have been used on our connectVILLAGES service from its inception in December last year up until the end of June 2019. Please quote the reference number 866265 in any future communications.

Your right to request a review

If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post. An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded. If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on; 1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or 2. Whether we are justified in refusing to give you the information requested.
In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im. Should you have any queries concerning this letter, please do not hesitate to contact me. Further information about freedom of information requests can be found at www.gov.im/foi. I will now close your request as of this date. Yours sincerely

FOI Response Team