Nobles beds

Summary

The requester asked for emails from the bed flow manager to ward staff regarding A&E patient transfer delays due to full capacity in the last 28 days. The Department of Health and Social Care responded that no such emails exist because all relevant communications are conducted verbally.

Key Facts

• The authority does not hold the requested information.
• Communications between the Patient Flow Team and ward shift leaders are verbal, either face-to-face or over the phone.
• Patient transfer delays from A&E to wards are monitored through regular performance monitoring rather than email logs.
• The request was received on 2019-03-21 and closed on 2019-04-15.
• The response was issued by the Chief Executive, Malcolm Couch.

Data Disclosed

• 28 days
• 2019-03-21
• 2019-04-15
• 759665
• 01624 642621

Original Request

In the last 28 days can you please provide emails from the bed flow manager to the respective wards (sister/manager) when the bed capacity in the wards were full resulting in the transfer of A&E/ED patients being delayed until a bed became available?

Data Tables (1)

Full Response Text

Chief Executive: Malcolm Couch Freedom of Information Team DHSC Digital Cronk Coar Strang IM4 4RJ

(01624) 642621 dhsc@foi.gov.im Website: www.gov.im/dhsc

Our ref: 759665 15th April 2019

Dear ###

We write further to your request which was received on the 21st March 2019 and states:

Your request: "In the last 28 days can you please provide emails from the bed flow manager to the respective wards (sister/manager) when the bed capacity in the wards were full resulting in the transfer of A&E/ED patients being delayed until a bed became available?"

While our aim is to provide information whenever possible, in this instance the public authority does not hold or cannot, after taking reasonable steps to do so, find the information that you have requested.

In response to your question there have been no emails that match the criteria set out in the FOI. All communications between the Patient Flow Team and individual ward shift leaders are verbal, either face to face or over the phone. We measure the patient transfer delays from A&E (Emergency Department) to wards through our regular A&E performance monitoring.

Please quote the reference number 759665 in any future communications.

Your right to request a review

If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.

An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.

If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on; 1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or 2. Whether we are justified in refusing to give you the information requested.
In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im. Should you have any queries concerning this letter, please do not hesitate to contact me. Further information about freedom of information requests can be found at www.gov.im/foi.

I will now close your request as of this date.

Yours sincerely