Complaints Request

Summary

A request was made for the total number of complaints against Nobles Hospital from January 2015 to October 2018, and the Department of Health and Social Care provided a full breakdown of formal complaints and patient contacts for that period.

Key Facts

• The data covers the period from January 2015 to October 2018.
• From January 2018 onwards, the data includes Ambulance Services and Ramsey District Cottage Hospital due to restructuring.
• A total of 838 formal complaints were recorded across the specified timeframe.
• The total number of approximate patient contacts was 689,024.
• 0.12% of all patient contacts resulted in a complaint.

Data Disclosed

• 203
• 233
• 198
• 204
• 838
• 179,711
• 177,623
• 177,806
• 153,884
• 689,024
• 0.12%
• January 2015
• December 2017
• January 2018
• October 2018
• 2018-11-12
• 2018-11-28
• 650268

Original Request

A total of how many complaints have been made against Nobles Hospital in the last three years. From January 2015 to October 2018.

Data Tables (1)

Full Response Text

Chief Executive: Malcolm Couch Freedom of Information Team DHSC Digital Cronk Coar Strang IM4 4RJ

(01624) 642621 dhsc@foi.gov.im Website: www.gov.im/dhsc

Our ref: 650268 28 November 2018

Dear ###

Thank you for your request to the Department of Health and Social Care, dated
12th November 2018. Your request:

"A total of how many complaints have been made against Nobles Hospital in the last three years. From January 2015 to October 2018."

Our response to your request is as follows: The data from January 2015 to December 2017 relates to Noble’s Hospital and data from January 2018 onwards includes Ambulance Services and Ramsey District Cottage Hospital, following restructuring within the DHSC. Please be advised that based on the numbers below, 0.12% of all patient contacts result in a complaint. Year Formal Complaints Approximate patient contacts Jan - Dec 2015 203 179,711 Jan - Dec 2016 233 177,623 Jan - Dec 2017 198 177,806 Jan - October 2018 204 153,884 Total 838 689,024

Please quote the reference number 650268 in any future communications.

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I will now close your request as of this date.

Yours sincerely