New Royal Avenue Bus Shelter

Summary

A requester inquired about the quality and cost of a new bus shelter base on Royal Avenue, which they claimed resembled a paddling pool. The Department of Infrastructure confirmed the works have not been signed off due to quality concerns and disclosed the specific cost of the base installation.

Key Facts

• The concrete base for the new Royal Avenue bus shelter has not been signed off.
• Quality concerns regarding the works are currently being reviewed by the Highways Division.
• The cost for installing the shelter base was £3,450.
• The request was received on 9 February 2026 and responded to on 3 March 2026.
• The authority handling the request is the Department of Infrastructure.

Data Disclosed

• £3,450
• 2026-02-09
• 2026-03-03
• 5291898

Original Request

Dear Doi I pass this shelter on a regular basis and have noticed the new works have ensured that the concrete base the shelter is now built in resembles a very large paddling pool . Can the Doi confirm that they passed this work off as being a suitable standard , that would be expected for sun contractor work for the Doi and wgat were the costs for putting tbe base in for the shelter . It's quite frankly embarrassing that work if this standard is still being passed by the Doi considering the state of the Douglas promenade , which is built to the same standard .

Data Tables (1)

Full Response Text

Department of Infrastructure Sea Terminal Building, Douglas, Isle of Man, IM1 2RF

Contact: FOI Response Team Telephone: (01624) 686785 Email: dpo-doi@gov.im

Our ref: 5291898 2 March 2026

Dear ###

We write further to your request, received 9 February 2026, which states:

"Dear Doi

I pass this shelter on a regular basis and have noticed the new works have ensured that the concrete base the shelter is now built in resembles a very large paddling pool .

Can the Doi confirm that they passed this work off as being a suitable standard , that would be expected for sun contractor work for the Doi and wgat were the costs for putting tbe base in for the shelter .

It's quite frankly embarrassing that work if this standard is still being passed by the Doi considering the state of the Douglas promenade , which is built to the same standard."

Our response to your request is as follows: I have detailed below the information that is being released to you.

The works have not yet been signed off due to concerns about quality, which are currently being reviewed by our Highways Division.

The costs for putting the base in for the shelter was £3,450.

Please quote the reference number 5291898 in any future communications.

Your right to request a review

If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.

An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.

If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on; 1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or 2. Whether we are justified in refusing to give you the information requested.
In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im. Should you have any queries concerning this letter, please do not hesitate to contact me. Further information about freedom of information requests can be found at www.gov.im/foi.

I will now close your request as of this date.