Manx.net email accounts.

Summary

The requester asked the Office of Fair Trading for statistics and summaries regarding complaints about Manx.net email account communications since October 2025. The authority disclosed that three total complaints were received in the period, with one specifically concerning Manx.net communications, and provided a summary of the issues raised.

Key Facts

• The Office of Fair Trading received three consumer complaints between 21 October 2025 and 16 January 2026.
• Only one of these complaints specifically related to communications regarding Manx.net accounts.
• The Manx.net complaint involved concerns about account payment requirements, the justification provided, and assistance in finding alternatives.
• The authority clarified that receiving a complaint does not imply an enforcement conclusion.
• The request was processed under the Freedom of Information Act 2015.

Data Disclosed

• 3
• 1
• 21 October 2025
• 16 January 2026
• 04 February 2026
• 5234235

Original Request

How many complaints or concerns have been made since the beginning of October 2025 (which when there was the first advertising of the Junara payment option) to the present. How many were complaints about the communications relating to Manx.net accounts. Please display a list of the reports as summaries only covering the nature of the complaints or concerns raised since the beginning of October and only where they to relate to anything to do with communications about manx.net accounts and provide enough details to point to the basis of the concern about communication. Please provide summaries that are longer than one sentence.

Data Tables (1)

Full Response Text

Freedom of Information Co-ordinator
Office of Fair Trading Thie Slieau Whallian Foxdale Road, St John's, Isle of Man, IM4 3AS Telephone: (01624) 685854 Fax: (01624) 686504 email: iomfairtrading@gov.im

Our ref: 5234235 04 February 2026

Dear ###

We write further to your request, received 16 January 2026, which states:

How many complaints or concerns have been made since the beginning of October 2025 (which when there was the first advertising of the Junara payment option) to the present.

How many were complaints about the communications relating to Manx.net accounts.

Please display a list of the reports as summaries only covering the nature of the complaints or concerns raised since the beginning of October and only where they to relate to anything to do with communications about manx.net accounts and provide enough details to point to the basis of the concern about communication. Please provide summaries that are longer than one sentence.

Our response to your request is as follows:

How many complaints or concerns have been made since the beginning of October 2025 (which when there was the first advertising of the Junara payment option) to the present?

The Office of Fair Trading have received complaints from three consumers between 21 October 2025 and 16 January 2026.

How many were complaints about the communications relating to Manx.net accounts?

The Office of Fair Trading have received a complaint from one consumer about the communications relating to Manx.net accounts.

Please display a list of the reports as summaries only covering the nature of the complaints or concerns raised since the beginning of October and only where they to relate to anything to do with communications about manx.net accounts and provide enough details to point to the basis of the concern about communication. Please provide summaries that are longer than one sentence.

The complaint, which related to communications, included concerns around having to pay for the account, the justification provided, and the assistance to consumers in finding alternative solutions.

To offer advice and assistance, no enforcement conclusion should be inferred from the receipt of a complaint.

Please quote the reference number 5234235 in any future communications.

Your right to request a review

If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.

An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.

If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on:

1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or

2. Whether we are justified in refusing to give you the information requested.

In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision.

More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im.

Should you have any queries concerning this letter, please do not hesitate to contact me.

Further information about freedom of information requests can be found at www.gov.im/foi.

I will now close your request as of this date.

Yours sincerely