CCMS update

Summary

The request sought confirmation of the introduction, cost, and functionality of the new Court Case Management System (CCMS). The General Registry confirmed the system went live in August 2025, disclosed specific expenditure figures, and affirmed its full functionality and modernization benefits.

Key Facts

• The CCMS was introduced and went live on 13 August 2025.
• Expenditure from initial draw-down to 31 August 2025 was £1,316,604.
• Expenditure from 1 September 2025 to 30 November 2025 was £63,239.86.
• The system is fully functional and meets all agreed requirements for its initial release.
• The CCMS replaced a legacy system from 1998 that was unsupported and incompatible with current security requirements.

Data Disclosed

• 13 August 2025
• £1,316,604
• 31 August 2025
• 1 September 2025
• 30 November 2025
• £63,239.86
• 1998
• 25 November 2025
• 22 December 2025
• 5109889

Original Request

Your Court annual reports have referred to a new CCMS that was delayed in its final introduction. 1. Has the CCMS now been introduced? If yes 2. What was the date of introduction? 3. How much was spent, up to the date of introduction? 4. How much has been spent since the introduction? 5. Is the CCMS fully functional? 5. Has the CCMS helped to deliver a Court service that is modern, efficient and digitally robust?

Data Tables (1)

Full Response Text

General Registry Oik-Recortyssee Chief Registrar
Stuart Quayle

Isle of Man Courts of Justice Deemsters Walk, Bucks Road Douglas, Isle of Man IM1 3AR

Telephone: (01624) 685979 Email: DPO-GenReg@gov.im

                                                                                     Our ref: 5109889

22 December 2025

Dear ####

We write further to your request, received 25 November 2025, which states:

"Your Court annual reports have referred to a new CCMS that was delayed in its final introduction.

1. Has the CCMS now been introduced?

If yes

1. What was the date of introduction?
2. How much was spent, up to the date of introduction?
3. How much has been spent since the introduction?
4. Is the CCMS fully functional?
5. Has the CCMS helped to deliver a Court service that is modern, efficient and digitally robust?"

Our response to your request is as follows:

This request is for both information and opinion. Under the Freedom of Information Act (“FoIA”), public authorities are required to provide recorded information. However, in line with our duty to advise and assist, we are happy to respond as follows:

Please note that CCMS stands for “Court Case Management System”

Has the CCMS now been introduced? Yes.

What was the date of introduction? The CCMS went live on 13 August 2025.

How much was spent up to the date of introduction? From initial draw-down to 31 August 2025, expenditure was £1,316,604.

How much has been spent since the introduction? From 1 September 2025 to 30 November 2025, expenditure was £63,239.86.

Is the CCMS fully functional?

Yes. CCMS generally meets with all agreed requirements for its initial go-live release. It is currently in the post go-live phase, with ongoing developments informed by user experience and feedback to continuously improve functionality.

Has the CCMS helped deliver a court service that is modern, efficient, and digitally robust?

Yes. CCMS replaced a legacy system introduced in 1998 that was subject to regular outages, end-of-life, unsupported by its supplier, and incompatible with current Isle of Man Government ICT infrastructure and data security requirements. The CCMS application has delivered a contemporary digital environment that provides a more robust business continuity setting whilst also providing the digital foundations to support further enhancements in the future. These enhancements will deliver greater efficiencies and expand the range of digital services available to our customers. We remain committed to delivering a court service that is modern, efficient, and digitally robust while ensuring value for money.

Please quote the reference number 5109889 in any future communications.

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form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im. Should you have any queries concerning this letter, please do not hesitate to contact me. Further information about freedom of information requests can be found at www.gov.im/foi.

I will now close your request as of this date.

Yours sincerely

ordinator

I Co FO