Request for Data on Employee Complaints and Protected Disclosures
| Authority | Manx Care |
|---|---|
| Date received | 2025-09-23 |
| Outcome | All information sent |
| Outcome date | 2025-10-10 |
| Case ID | 4947865 |
Summary
A request was made to Manx Care for data on employee complaints and protected disclosures from April 2020 to 2025, which was fully disclosed in the response. The authority provided detailed statistics on the volume, categorization, outcomes, and remedies of formal grievances and whistleblowing cases.
Key Facts
- Manx Care received a total of 73 formal complaints or grievances between 2020 and 2025.
- The number of complaints peaked in 2024 with 24 submissions, while 2020 had zero.
- Only 10 complaints were fully upheld during the period, with 20 partially upheld and 39 not upheld.
- One complaint was escalated to the Employment and Equality Tribunal in 2025.
- Disciplinary action was taken in only two instances across the entire six-year period.
Data Disclosed
- 2020: 0 complaints
- 2021: 2 complaints
- 2022: 18 complaints
- 2023: 23 complaints
- 2024: 24 complaints
- 2025: 6 complaints
- Total complaints: 73
- Total upheld: 10
- Total partially upheld: 20
- Total not upheld: 39
- Total internal investigations: 57
- Total disciplinary actions: 2
- Total referrals to external bodies: 1
- Total employment tribunals: 1
- Case reference: 4947865
- Request date: 2025-09-23
- Response date: 2025-10-08
Original Request
Dear FOI Officer, I am writing to request information under the Freedom of Information Act 2015 regarding complaints made by employees of Manx Care. Please provide the following data for the period April 2020 to present: The total number of formal complaints or grievances submitted by employees, broken down by year. Categorization of complaints (e.g. bullying, exclusion from duties, detriment following protected disclosures, discrimination, whistleblowing). The number of complaints upheld, partially upheld, or dismissed. The number of complaints resulting in internal investigation, disciplinary action, or referral to external bodies. The number of complaints escalated to the Employment and Equality Tribunal. Any anonymized data on compensation, reinstatement, or other remedies awarded following upheld complaints. If any part of this request exceeds the cost or time limits, I would appreciate partial disclosure of available data or guidance on narrowing the scope.
Data Tables (6)
| 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | |
|---|---|---|---|---|---|---|
| Total number of formal complaints | 0 | 2 | 18 | 23 | 24 | 6 |
| 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | |
|---|---|---|---|---|---|---|
| Grievance | 0 | 0 | 7 | 3 | 4 | 1 |
| Fairness at work | 0 | 2 | 9 | 19 | 20 | 5 |
| Whistleblowing | 0 | 0 | 2 | 1 | 0 | 0 |
| 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | |
|---|---|---|---|---|---|---|
| Upheld | 0 | 0 | 2 | 4 | 2 | 0 |
| Partially upheld | 0 | 0 | 2 | 0 | 7 | 0 |
| Not upheld | 0 | 2 | 9 | 13 | 9 | 6 |
| 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | |
|---|---|---|---|---|---|---|
| Internal Investigation | 0 | 2 | 13 | 15 | 22 | 5 |
| Disciplinary action | 0 | 0 | 0 | 1 | 0 | 1 |
| Referral to external body | 0 | 0 | 0 | 0 | 1 | 0 |
| 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | |
|---|---|---|---|---|---|---|
| Employment tribunals | 0 | 0 | 0 | 0 | 0 | 1 |
| 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | |
|---|---|---|---|---|---|---|
| Welfare support | 0 | 0 | 0 | 0 | 0 | 1 |
| Mediation | 0 | 1 | 0 | 0 | 0 | 1 |
| Change in term and condition | 0 | 0 | 1 | 0 | 1 | 0 |
Full Response Text
Manx Care Noble’s Hospital, Strang Braddan, Isle of Man IM4 4R (01624) 650 000
Our ref: 4947865 8 October 2025
Dear
We write further to your request, received 23 September 2025, which states:
"Dear FOI Officer,
I am writing to request information under the Freedom of Information Act 2015 regarding complaints made by employees of Manx Care. Please provide the following data for the period April 2020 to present:
1.The total number of formal complaints or grievances submitted by employees, broken down by year.
-
Categorization of complaints (e.g. bullying, exclusion from duties, detriment following protected disclosures, discrimination, whistleblowing).
-
The number of complaints upheld, partially upheld, or dismissed.
-
The number of complaints resulting in internal investigation, disciplinary action, or referral to external bodies.
-
The number of complaints escalated to the Employment and Equality Tribunal.
-
Any anonymized data on compensation, reinstatement, or other remedies awarded following upheld complaints.
If any part of this request exceeds the cost or time limits, I would appreciate partial disclosure of available data or guidance on narrowing the scope."
Response
- The total number of formal complaints or grievances submitted by employees, broken down by year.
2020
2021
2022
2023
2024
2025
Total
number of
formal
complaints
0
2
18
23
24
6
- Categorization of complaints (e.g. bullying, exclusion from duties, detriment following protected disclosures, discrimination, whistleblowing).
2020
2021
2022
2023
2024
2025
Grievance
0
0
7
3
4
1
Fairness at
work
0
2
9
19
20
5
Whistleblowing 0
0
2
1
0
0
- The number of complaints upheld, partially upheld, or dismissed.
2020
2021
2022
2023
2024
2025
Upheld
0
0
2
4
2
0
Partially
upheld
0
0
2
0
7
0
Not
upheld
0
2
9
13
9
6
- The number of complaints resulting in internal investigation, disciplinary action, or referral to external bodies.
2020
2021
2022
2023
2024
2025
Internal
Investigation
0
2
13
15
22
5
Disciplinary
action
0
0
0
1
0
1
Referral to
external
body
0
0
0
0
1
0
- The number of complaints escalated to the Employment and Equality Tribunal.
2020
2021
2022
2023
2024
2025
Employment
tribunals
0
0
0
0
0
1
- Any anonymized data on compensation, reinstatement, or other remedies awarded following upheld complaints.
2020
2021
2022
2023
2024
2025
Welfare
support
0
0
0
0
0
1
Mediation 0
1
0
0
0
1
Change in
term and
condition
0
0
1
0
1
0
Please quote the reference number 4947865 in any future communications.
Your right to request a review
If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.
An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.
If you are not satisfied with the result of the review, you then have the right to appeal
to the Information Commissioner for a decision on;
1. Whether we have responded to your request for information in accordance with
Part 2 of the Freedom of Information Act 2015; or
2. Whether we are justified in refusing to give you the information requested.
In response to an application for review, the Information Commissioner may, at any
time, attempt to resolve a matter by negotiation, conciliation, mediation or another
form of alternative dispute resolution and will have regard to any outcome of this in
making any subsequent decision.
More detailed information on your right to a review can be found on the Information
Commissioner’s website at www.inforights.im.
Should you have any queries concerning this letter, please do not hesitate to contact
me.
Further information about freedom of information requests can be found at
www.gov.im/foi.
I will now close your request as of this date.
Yours sincerely