FOIA of all incidents/repairs of North Quay

Summary

A request was made for all repairs, complaints, and incidents along North Quay between June 2005 and August 2015. The Department of Infrastructure provided some information but withheld personal data under absolute exemption.

Key Facts

• The request covered the area from Queens Corner to Bank Hill.
• The timeframe requested was June 2005 to August 2015.
• Some information was enclosed and sent to the requester.
• Personal data was withheld as it was not the data subject's own information.
• Disclosure of the withheld data would contravene GDPR data protection principles.

Data Disclosed

• June 2005
• August 2015
• 2025-09-08
• 2025-10-06
• 4915958
• section 25(2)(b)
• Article 5
• Article 6

Exemptions Cited

• Section 25(2)(b)(i)/(ii) of the Freedom of Information Act 2015 (absolutely exempt personal information)
• Article 5 of the General Data Protection Regulation (data protection principles)
• Article 6 of the General Data Protection Regulation (conditions for lawful processing)

Original Request

Requesting a FOIA of all repairs, complaints and incidents that have occurred along North Quay, froim Queens Corner to Bank Hill, from businesses and pedestrians from June 2005 August 2015.

Data Tables (1)

Full Response Text

Department of Infrastructure Sea Terminal Building, Douglas, Isle of Man, IM1 2RF

Contact: FOI Response Team Telephone: (01624) 686785 Email: dpo-doi@gov.im

Our ref: 4915958 3 October 2025

Dear ###

We write further to your request, received 8 September 2025, which states:

"Requesting a FOIA of all repairs, complaints and incidents that have occurred along North Quay, froim Queens Corner to Bank Hill, from businesses and pedestrians from June 2005 August 2015."

Our response to your request is as follows: I have enclosed copies of the information.

While our aim is to provide information whenever possible, in this instance we are unable to provide some of the information you have requested because it is absolutely exempt under section 25(2)(b)[(i)/(ii)] of the Act (absolutely exempt personal information). The reasons why that exemption applies are that:
• The Department of Infrastructure is satisfied that the information amounts to personal data of which you are not the data subject; and • The Department of Infrastructure is satisfied that disclosure of the information would contravene one of the data protection principles as set out at Article 5 of the General Data Protection Regulation as it applies in the Isle of Man pursuant to the Data Protection (Application of GDPR) Order 2018, namely that the Department of Infrastructure can only disclose the information where it would be fair, lawful and meet one of the conditions for lawful processing in Article 6 and in this case, none of those conditions have been met.

Please quote the reference number 4915958 in any future communications.

Your right to request a review

If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.

An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are

dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.

If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on; 1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or 2. Whether we are justified in refusing to give you the information requested.
In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im. Should you have any queries concerning this letter, please do not hesitate to contact me. Further information about freedom of information requests can be found at www.gov.im/foi.

I will now close your request as of this date.