Eye Clinic

Summary

The request sought average wait times and cancellation statistics for the Eye Clinic since June 2024. Manx Care disclosed monthly waiting list data and detailed breakdowns of appointment and session cancellations, while noting that current waiting times are already publicly accessible.

Key Facts

• The request covered the period from June 1, 2024, to June 2025.
• Waiting list data provided is specific to 'First Outpatient Consultant Led' appointments.
• A total of 4,715 consultant-led appointments were cancelled during the period.
• A total of 362 consultant-led sessions were cancelled during the period.
• The authority cited Section 20 of the Act regarding information already reasonably accessible.

Data Disclosed

• 4715
• 362
• 3272
• 229
• June 1 2024
• 2025-06-25
• 2025-07-18
• 4750305
• 52 weeks
• 42 weeks

Exemptions Cited

• Section 20 of the Act (Information already reasonably accessible)

Original Request

Since June 1 2024, what has been the average wait time for an appointment with the Eye Clinic? In that time how many appointments have been cancelled by the clinic or rescheduled?

Data Tables (4)

Full Response Text

Manx Care Noble’s Hospital, Strang Braddan, Isle of Man IM4 4R (01624) 650 000

Our ref: 4750305 15 July 2025

Dear

We write further to your request, received 25 June 2025, which states:

"Since June 1 2024, what has been the average wait time for an appointment with the Eye Clinic? In that time how many appointments have been cancelled by the clinic or rescheduled?"

Response

First Outpatient Consultant Led No. Waiting

52 weeks Mean Median Wait Time (Weeks) Jun-24 3634 1407 51 38 Jul-24 3626 1475 52 39 Aug-24 3591 1483 53 41 Sep-24 3605 1440 51 38 Oct-24 3587 1424 51 36 Nov-24 3650 1407 50 37 Dec-24 3670 1412 50 38 Jan-25 3738 1434 51 39 Feb-25 3767 1439 50 39 Mar-25 3742 1460 51 40 Apr-25 3782 1512 52 40 May-25 3683 1479 51 41 Jun-25 3525 1409 51 42

While our aim is to provide information whenever possible, under section 20 of the Act, we are not required to provide information in response to a request if it is already reasonably accessible to you, whether free of charge or on payment of a fee.

The current waiting times are published and can be accessed at the following web address.

https://www.gov.im/about-the-government/statutory-boards/manx-care/patient- access-policy-and-waiting-times-reports/manx-care-waiting-times-reports/

The consultant led appointment cancellations (which will include those rescheduled) for the same period are shown below, split by reason. Please let me know if we also want to provide cancellations for nurse appointment, however the waiting list data above only includes consultant led activity so we have provided the cancellations in line.
Appointment Cancellation Reason All Cancelled Appointments Cancelled Appointments Within 6 Weeks 3rd Party Cancellation 2 1 Administrative Error 316 227 Appointment cancelled/not suitable 175 110 Cancelled - COVID-19 2 2 Clinic Overbooked 2 2 Clinician on Call 20 20 Clinician on Holiday 7 6 Clinician Sick 3 3 Clinician Unavailable 1630 1104 Consultant On Holiday 7 1 Consultant on Study Leave 3 3 Consultant Unavailable 1 1 Expedite 126 19 Hospital - Other Reason 210 123 No Patients Booked 1 1 Other Hospital Appt 74 68 Patient - On Holiday 465 261 Patient - Other 687 530 Patient - Other more pressing engagement 198 172 Patient - Reason Unknown 21 20 Patient Died 102 41 Patient doesn't wish to attend 119 82 Patient Gone Private 42 31 Patient Request 135 96 Patient Sick 303 301 Patients Holiday 26 15 Session re-structure 38 32 Total 4715 3272

Sessions cancellations (marked as consultant led) for the same period, are shown below; Session Cancellation Reason All Cancelled Sessions Cancelled Sessions Within 6 Weeks Administration 2 2 Clinician on Holiday 194 116 Clinician Sick 1 1 Clinician unavailable 101 97 Directorate Meeting 20 6 Session re-structure 25 4 Study / Professional Leave 19 3 Total 362 229

Please quote the reference number 4750305 in any future communications.

Your right to request a review

If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.

An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.

If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on; 1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or 2. Whether we are justified in refusing to give you the information requested.
In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im. Should you have any queries concerning this letter, please do not hesitate to contact me.

Further information about freedom of information requests can be found at www.gov.im/foi.

I will now close your request as of this date.

Yours sincerely