Off island medical transportation

Summary

A request was made to Manx Care for statistics on complaints regarding taxi services transporting patients from Liverpool Airport, specifically focusing on sexual misconduct. The authority disclosed that while there were 21 general complaints over the contract period, only one involved allegations of inappropriate touching or assault.

Key Facts

• Comcabs has provided over 142,000 patient journeys since 2019 under contract with Manx Care.
• There have been a total of 21 general concerns or complaints regarding the taxi service since 2019.
• Only one complaint has been received specifically related to inappropriate touching, sexual advances, or assault.
• The Freedom of Information request was received on 23 June 2025 and responded to on 9 July 2025.
• The response confirmed that all requested information was sent with no exemptions applied.

Data Disclosed

• 142,000
• 21
• 1
• 2019
• 2025-06-23
• 2025-07-09
• 4745953

Original Request

I would like to know how many concerns / complaints or reports manx care are aware off in relation to the taxi company's used to transport patients from Liverpool airport to their onward medical appointment. Complaints / reports specifically related to inappropriate touching / sexual advances or unwanted attention / assault by the taxi company personel to manx cares patients.

Data Tables (1)

Full Response Text

Manx Care Noble’s Hospital, Strang Braddan, Isle of Man IM4 4R (01624) 650 000

Our ref: 4745953 9 July 2025

Dear

We write further to your request, received 23 June 2025, which states:

"I would like to know how many concerns / complaints or reports Manx care are aware off in relation to the taxi company's used to transport patients from Liverpool airport to their onward medical appointment.

Complaints / reports specifically related to inappropriate touching / sexual advances or unwanted attention / assault by the taxi company personal to Manx cares patients."

Response

1. I would like to know how many concerns / complaints or reports Manx care are aware off in relation to the taxi company's used to transport patients from Liverpool airport to their onward medical appointment

Since 2019, Comcabs has provided just over 142,000 patient journeys under their contract with Manx Care. There has been a total of 21 concerns, complaints or reports from dissatisfied customers during this period.

1. Complaints / reports specifically related to inappropriate touching / sexual advances or unwanted attention / assault by the taxi company personal to Manx cares patients. "

From 2019 to date, we have received a total of 1 complaint that could fall under one or more of these categories.

Please quote the reference number 4745953 in any future communications.

Your right to request a review

If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.

An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are

dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.

If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on; 1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or 2. Whether we are justified in refusing to give you the information requested.
In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im. Should you have any queries concerning this letter, please do not hesitate to contact me. Further information about freedom of information requests can be found at www.gov.im/foi.

I will now close your request as of this date.

Yours sincerely