Public toilets at Glen Helen

Summary

A request was made for the tender date and annual cost of cleaning public toilets at Glen Helen, but the Department of Environment, Food and Agriculture responded that they do not hold this information as they are not responsible for the contract.

Key Facts

• The Department of Environment, Food and Agriculture does not hold the requested information.
• The department is not responsible for the cleaning contract for Glen Helen toilets.
• The Department of Infrastructure was suggested as the correct authority to contact.
• The request was received on 29 May 2025 and closed on 30 May 2025.
• The case reference number is 4695721.

Data Disclosed

• 29 May 2025
• 30 May 2025
• 4695721
• 01624 685854
• 01624 685851

Exemptions Cited

• Information not held

Original Request

Hi there. Can you tell me when the tender comes up for cleaning the public toilets at the Glen Helen. How much does the cleaning contract for these toilets cost the government for a year?

Data Tables (1)

Full Response Text

Freedom of Information Co-ordinator Corporate Services Directorate Thie Slieau Whallian, Foxdale Road, St John’s, Isle of Man, IM4 3AS Tel no (01624) 685854 Fax no (01624 685851 Email: defa@gov.im www.gov.im

Our ref: 4695721 30 May 2025

Dear ###

We write further to your request received 29 May 2025, which states:

"Hi there. Can you tell me when the tender comes up for cleaning the public toilets at the Glen Helen.

How much does the cleaning contract for these toilets cost the government for a year?"

While our aim is to provide information whenever possible, in this instance the public authority does not hold or cannot, after taking reasonable steps to do so, find the information that you have requested. This is because the Department of Environment, Food and Agriculture are not responsible for the cleaning contract for Glen Helen toilets.

To offer advice and assistance, you may wish to contact Department of Infrastructure who may be able to help you.

Enter the reason why the information requested is not held

Please quote the reference number 4695721 in any future communications.

Your right to request a review

If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.

An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.

If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on; 1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or 2. Whether we are justified in refusing to give you the information requested.
In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im. Should you have any queries concerning this letter, please do not hesitate to contact me. Further information about freedom of information requests can be found at www.gov.im/foi.

I will now close your request as of this date.