Food Hygiene Inspections & Reports - Selected Castletown Premises 2

Summary

The requester sought food hygiene inspection reports and dates for four Castletown premises since 2019, resulting in a partial disclosure where information for 'Time Out Noodle Bar' was released while other details were exempt.

Key Facts

• The request covered The George Hotel, Kizuna, Time Out Noodle Bar, and The Garrison.
• An inspection of Time Out Noodle Bar occurred on 04/04/2025, revealing issues with hot hold temperatures and defrosting procedures.
• The business was advised to implement a Safer Food, Better Business (SFBB) system and ensure allergen training for staff.
• Registration documents held by the authority listed the sender as the Food Business Operator for both Castletown and Douglas locations.
• The response included redacted sections and was marked as 'part exempt'.

Data Disclosed

• 04/04/2025
• 20/01/2024
• 1st January 2019
• 5 people
• 37 pages
• 2 documents
• 2025-05-19
• 2025-06-16

Original Request

I request information in relation to the following Castletown food businesses listed; The George Hotel, Kizuna, Time Out Noodle Bar and The Garrison. Namely: Dates of food hygiene and other premises inspection visits conducted at these premises since 1st January 2019; and Copies of all information relating to such inspections. This includes but is not limited to inspection reports, photographic images, enforcement notices and other guidance/advice provided subsequent to a visit, follow up communication between establishment and DEFA etc; and If the listed establishments were not registered as of 1 January 2019 or have in the period up until the date of this request ceased operation the dates of registration/deregistration as a food business.

Data Tables (1)

Full Response Text

From: To: " Subject: RE: Email and Report following Food Hygiene Inspection - Time Out Noodles, Castletown Date: 22 April 2025 16:29:00 Good Afternoon   Thank you for coming back to me. Please ensure that you read the report in full and complete the action points, this will be checked during your next food hygiene inspection. Thank you for the certificates – there are about 5 people named on these certificates. Do they cover staff at both Castletown and Douglas? I would still strongly recommend that all staff undertake some allergy training.   Kind Regards   Environmental Health Officer BSc (HONS), MCIEH, CEnvH Environmental Health Unit, Regulation Directorate Department of Environment, Food and Agriculture Thie Slieau Whallian, Foxdale Road, St Johns, Isle of Man, IM4 3AS Tel: +44(0)1624 685894 Email: @gov.im       From: @hotmail.co.uk> Sent: 19 April 2025 08:22 To: @gov.im> Subject: Re: Email and Report following Food Hygiene Inspection - Time Out Noodles, Castletown   Caution: This email is from an external sender. Please take care before opening any attachments or following any links.  Hi ,   I hope you’re doing well. Thank you very much for your email and for your advice and suggestion on how we can further improve our food quality handling.   We will focus eliminate and improve all highlighted problems as soon as possible to maintain professional and safe workplace routine.    Please find attached certificates for our food hygiene training.   Thank you again for your guidance. REDACTED REDACTED REDACTED REDACTED REDACTED REDACTED REDACTED REDACTED REDACTED   Kind regards          Sent from Outlook for iOS From:  @gov.im> Sent: Monday, April 14, 2025 12:53 pm To:  @hotmail.co.uk @hotmail.co.uk Subject: Email and Report following Food Hygiene Inspection - Time Out Noodles, Castletown   Good Afternoon, Following our inspection on 04/04/2025, I’ve attached the inspection report for Time Out Noodle Bar, Castletown. Please review the report and address the required actions. I would particularly highlight the following as some were contained within your last inspection report (20/01/2024) and no progress has been made: Purchase a thermometer so you can ensure your hot hold temperatures are correct. If the lamp on the hot hold has not been replaced you should not be using this portion of the hot hold until it is replaced, as it cannot maintain temperature. You need to review your defrosting procedures – you must not defrost chicken at room temperature. Either arrange deliveries earlier to allow time for the chicken to defrost in the refrigerator, or consider ordering chilled instead of frozen. Ensure that the WC has soap at all times, as well as the hand wash sink in the kitchen. The pot wash sink must not be used for hand washing. You must get a food safety management system in place. I suggested the SFBB pack Safer food, better business (SFBB) | Food Standards Agency The report details the actions you need to take to comply with food safety regulations, continued non-compliance may result in the need for formal action. Below are the links and resources that you will find helpful: Allergen training - We mentioned the FSA’s free allergen training at our visit, you can find this here. Allergen information, best practice guidance – The FSA has produced new best practice guidance for the provision of allergen information, you can find this here. SFBB workshops – We also mentioned the SFBB workshops which are free of charge to attend. You can find out more information and reserve your place for May here.   Finally, during the visit you advised that your daughter is the Food Business Operator (FBO) but the registration documents that we hold name you for both the Castletown and Douglas locations. If this has changed please complete a new Food Business Registration to update your details REDACTED REDACTED REDACTED REDACTED Isle of Man Government - Register a Food Business   If you have any questions please do not hesitate to contact me.   Kind Regards   Environmental Health Officer BSc (HONS), MCIEH, CEnvH Environmental Health Unit, Regulation Directorate Department of Environment, Food and Agriculture Thie Slieau Whallian, Foxdale Road, St Johns, Isle of Man, IM4 3AS Tel: +44(0)1624 685894 Email: @gov.im       WARNING: This email message and any files transmitted with it are confidential and may be subject to legal privilege. You must not copy or deliver it to any other person or use the contents in any unauthorised manner without the express permission of the sender. If you are not the intended addressee of this e-mail, please delete it and notify the sender as soon as possible. No employee or agent is authorised to conclude any binding agreement on behalf of any of the Departments or Statutory Boards of the Isle of Man Government with any party by e-mail without express written confirmation by a Manager of the relevant Department or Statutory Board. RAAUE: S’preevaadjagh yn çhaghteraght post-l shoh chammah’s coadanyn erbee currit marish as ta shoh coadit ec y leigh. Cha nhegin diu coipal ny cur eh da peiagh erbee elley ny ymmydey yn chooid t’ayn er aght erbee dyn kied leayr veih’n choyrtagh. Mannagh nee shiu yn enmyssagh kiarit jeh’n phost-l shoh, doll-shiu magh eh, my sailliu, as cur-shiu fys da’n choyrtagh cha leah as oddys shiu. Cha nel kied currit da failleydagh ny jantagh erbee conaant y yannoo rish peiagh ny possan erbee lesh post-l er son Rheynn ny Boayrd Slattyssagh erbee jeh Reiltys Ellan Vannin dyn co-niartaghey scruit leayr veih Reireyder y Rheynn ny Boayrd Slattyssagh t’eh bentyn rish. REDACTED REDACTED REDACTED

Freedom of Information Co-ordinator Corporate Services Directorate Thie Slieau Whallian, Foxdale Road, St John’s, Isle of Man, IM4 3AS Tel no (01624) 685854 Fax no (01624 685851 Email: defa@gov.im www.gov.im

Our ref: 4672721 16 June 2025

Dear ###

We write further to your request, received 19 May 2025, which states:

"I request information in relation to the following Castletown food businesses listed; The George Hotel, Kizuna, Time Out Noodle Bar and The Garrison. Namely:

Dates of food hygiene and other premises inspection visits conducted at these premises since 1st January 2019; and

Copies of all information relating to such inspections. This includes but is not limited to inspection reports, photographic images, enforcement notices and other guidance/advice provided subsequent to a visit, follow up communication between establishment and DEFA etc; and

If the listed establishments were not registered as of 1 January 2019 or have in the period up until the date of this request ceased operation the dates of registration/deregistration as a food business."

Our response to your request is as follows:

Dates of food hygiene and other premises inspection visits conducted at these premises since 1st January 2019

The George Hotel was inspected on 23/01/2024.

While our aim is to provide information whenever possible, in this instance the public authority does not hold or cannot, after taking reasonable steps to do so, find some of the information that you have requested. This is because Kizuna and The Garrison have not been inspected since 1 January 2019.

Section 20 – Information accessible to applicant by other means While our aim is to provide information whenever possible, under section 20 of the Act, we are not required to provide information in response to a request if it is already reasonably accessible to you, whether free of charge or on payment of a fee.

The inspection date for Time Out Noodle Bar is available under FOI 4595589 on the Freedom of Information public disclosure log here: https://services.gov.im/freedom-of- information/search

Copies of all information relating to such inspections. This includes but is not limited to inspection reports, photographic images, enforcement notices and other guidance/advice provided subsequent to a visit, follow up communication between establishment and DEFA etc

Please see Appendix A

s25(b)(i)&(ii) – Absolutely exempt personal information While our aim is to provide information whenever possible, in this instance we are unable to provide some of the information you have requested because it is absolutely exempt under section 25 of the Act (absolutely exempt personal information). The reasons why that exemption applies are that:

• The Department of Environment Food and Agriculture is satisfied that the information amounts to personal data of which you are not the data subject; and

• The Department of Environment Food and Agriculture is satisfied that disclosure of the information would contravene one of the data protection principles as set out at Article 5 of the General Data Protection Regulation as it applies in the Isle of Man pursuant to the Data Protection (Application of GDPR) Order 2018, namely that Department of Environment Food and Agriculture can only disclose the information where it would be fair, lawful and meet one of the conditions for lawful processing in Article 6 and in this case, none of those conditions have been met.

If the listed establishments were not registered as of 1 January 2019 or have in the period up until the date of this request ceased operation the dates of registration/deregistration as a food business.

• The George: New Business Opening Date 29/01/24, Registered Date 29/01/24 • Kizuna: New Business Opening Date 11/12/20, Registered Date 23/10/20 • Time Out Noodle Bar: New Business Opening Date 12/04/19, Registered Date 17/04/19 • The Garrison: New Business Opening Date 11/03/19, Registered Date 05/03/19

Please quote the reference number 4672721 in any future communications.

Your right to request a review

If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.

An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.

If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on:

1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or

2. Whether we are justified in refusing to give you the information requested.

In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision.

More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im.

Should you have any queries concerning this letter, please do not hesitate to contact me.

Further information about freedom of information requests can be found at www.gov.im/foi.

I will now close your request as of this date.

Yours sincerely