Risk registers

Summary

The requester asked for the air ambulance risk register and uniform/footwear policies; Manx Care provided the uniform policy document but stated the risk register is not a separate document and redacted personal data under GDPR exemptions.

Key Facts

• The air ambulance risk register is part of the wider care group risk register and is not available as a separate document.
• A Standard Operating Procedure for staff uniform, clothing, and personal property was provided as an attachment.
• The uniform policy document was ratified on September 24, 2024, and is effective from September 2024.
• Personal data such as names and email addresses were redacted from the response.
• The request was received on May 20, 2025, and the final outcome was issued on July 25, 2025.

Data Disclosed

• 2025-05-20
• 2025-07-25
• 2025-06-25
• September 2024
• September 2025
• September 24th 2024
• 4666533
• 6 pages
• 2 documents
• Version 1.0

Exemptions Cited

• Section 25(b)(i) & (ii) of the Freedom of Information Act 2015 (Absolutely exempt personal information)
• Article 5 of the General Data Protection Regulation (Data protection principles)
• Article 6 of the GDPR (Conditions for lawful processing)
• Article 9 of the GDPR (Sensitive personal data)

Original Request

Please could the air ambulance service share their risk register ? Please could air ambulance / Manx care share their uniform policy for staff who are undertaking transfers and what uniform is supplied in order for them to discharge their duties under the Health and safety act with regards to appropriate uniform and footwear when providing transfers. What standards of footwear do they comply with?

Data Tables (1)

Full Response Text

Manx Care Noble’s Hospital, Strang Braddan, Isle of Man IM4 4R (01624) 650 000

Our ref: 4666533 25 June 2025

Dear

We write further to your request, received 20 May 2025, which states:

"Please could the air ambulance service share their risk register ?

Please could air ambulance / Manx care share their uniform policy for staff who are undertaking transfers and what uniform is supplied in order for them to discharge their duties under the Health and safety act with regards to appropriate uniform and footwear when providing transfers.

What standards of footwear do they comply with?"

Response

1. “Please could the air ambulance service share their risk register?

The risk register is part of the care group risk register is not available as a separate document.

1. Please could air ambulance / Manx care share their uniform policy for staff who are undertaking transfers and what uniform is supplied in order for them to discharge their duties under the Health and safety act with regards to appropriate uniform and footwear when providing transfers.

See attached Standard operating procedure.

1. What standards of footwear do they comply with?"

See attached Standard operating procedure.

s25(b)(i)&(ii)
While our aim is to provide information whenever possible, in this instance we are unable to provide some of the information you have requested because it is absolutely exempt under section 25 of the Act (absolutely exempt personal information). The reasons why that exemption applies are that:
• Manx Care is satisfied that the information amounts to personal data of which you are not the data subject; and
• Manx Care is satisfied that disclosure of the information would contravene one of the data protection principles as set out at Article 5 of the General Data Protection Regulation as it applies in the Isle of Man pursuant to the Data Protection (Application of GDPR) Order 2018, namely that the Manx Care can only disclose the information where it would be fair, lawful and meet one of the conditions for lawful processing in Article 6 or if you are dealing with sensitive personal data “and one of the conditions in Article 9 of the GDPR and Schedule 2 of the Implementing Regulations is met” and in this case, none of those conditions have been met. Names and email addresses have been redacted

Please quote the reference number 4666533 in any future communications.

Your right to request a review

If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.

An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.

If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on; 1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or

1. Whether we are justified in refusing to give you the information requested.
   In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im. Should you have any queries concerning this letter, please do not hesitate to contact me. Further information about freedom of information requests can be found at www.gov.im/foi.

I will now close your request as of this date.

Yours sincerely

Page 1 of 3

SURGERY, THEATRES CRITICAL CARE AND ANAESTHESIA CARE GROUP

STANDARD OPERATING PROCEDURE FOR
STAFF UNIFORM, CLOTHING AND PERSONAL PROPERTY

Author(s)

Version Number 1.0 Document effective from September 2024 Next review due September 2025

Intended audience Air Ambulance Transfer Practitioners Air Ambulance Doctors Superseded documents

Stakeholders consulted prior to ratification 

 Air Ambulance Doctors and Transfer Practitioners

Ratified by Surgery, Theatres, Critical Care and Anaesthesia Care Group Clinical Governance Meeting Date September 24th 2024 Previous reviews

Changes made during latest review

1. INTRODUCTION

Purpose
To explain what the air ambulance service provides for it’s staff and what is expected of the staff in terms of clothing an personal possessions.

Page 2 of 3

1. PROCEDURE

Uniform

All substantive staff are issued with:  Blue tunic top with logo and staff member’s name  Dark blue utility trousers  Dark blue lined utility trousers for winter  Waterproof, high visibility coat with logo and staff member’s name  Dark Blue fleece jacket (optional)

The uniform is the same for both transfer practitioners and doctors.

Staff who have not been issued with a uniform should wear their normal healthcare worker uniform, e.g. Noble’s Hospital nurses uniform or IOM ambulance service uniform. Staff who work for contracted companies i.e. the aviation company, wear the uniform issued by that company.

A high visibility jacket must be worn at the airport and on the helipad. For staff who do not have their own, there are shared high-vis waterproof coats in the air ambulance equipment room. There are also high visibility tabards for use in warm weather.

All staff must wear closed toe, flat soled shoes with good grip, such as walking boots or trainers. Imagine yourself doing CPR in a moving ambulance, then decide if your footwear has suitable grip.

Staff should wear their uniform whenever possible, both to identify their role, and offer them protection. It’s understood that at times, getting the correct uniform is either not possible (e.g. in the wash) or getting correct uniform would delay an urgent transfer. Staff will not be punished for uniform misdemeanours.

Staff who need glasses to read small print on drug labels should carry them on their person where they can be easily reached in an emergency. Front jacket pockets, bum bags or neck chords are ideal.

Personal property Staff should take the following items on all transfers.
 Own mobile phone with charger cable  Debit Card  Photo ID Suitable photo ID is a government issued card (see lead coordinator to arrange if you need one), driver’s license or passport.

Page 3 of 3

Carry the photo ID on your person at all times – don’t leave it in a bag, as it may be checked re-entering the hangar, even if you just left the hangar.

It is never guaranteed that a staff member will make it home the same day as they departed. It is advisable to have a bag that contains the following items  Toothbrush and paste, deodorant etc  Clean underwear  Food

If these items haven’t been taken, and the member of staff finds themselves out overnight or for a prolonged period in the UK, the ambulance crew will stop, after dropping off the patient, at a garage or other en-route location so they can buy them.

It is best to avoid taking items that won’t be accepted as hand luggage on a commercial flight, such as bottles of shampoo over 100ml. If you return commercial, the item will have to be discarded.

Hospital property  In addition to your own mobile, always take hospital mobile to be picked up from Switch board, as some personal phones have problems connecting whilst in the UK.  Take the air ambulance ipad from the office
o It is for your work-related study and for obtaining feedback from patients.
o Especially remember to take the ipad when going on a long “treat and return transfer” so you can utilise your paid time whilst waiting the UK to read standard operating procedures and do online training.