Communications with Serco

Summary

The requester asked the Isle of Man Cabinet Office about communications with Serco Group Plc and any resulting policies or legislation. The authority disclosed one unsolicited marketing newsletter received in October 2024 but confirmed no direct communications, policy impacts, or legislative influence occurred.

Key Facts

• The Cabinet Office received an unsolicited newsletter from Serco PLC on 30 October 2024.
• The newsletter was sent to the Chief Operating Officer of the Cabinet Office.
• The Cabinet Office confirmed it has not been in direct communication with Serco Group Plc or its subsidiaries.
• No Isle of Man government policies, initiatives, or projects resulted from these communications.
• No current or future policies, bills, or laws are being formed based on communications with Serco.

Data Disclosed

• 30 October 2024
• 16 May 2025
• 11 June 2025
• 4666269
• 14,000 people
• 120 million journeys
• 12,500 bikes
• 800 docking stations
• 600 regular rail services
• half a million passengers
• 670-bed

Original Request

Please state whether this office has been or is in communication with Serco Group Plc or any of its subsidiaries. Please state if any Isle of Man Government or departmental policies or initiatives or projects are a result of these communications, and please state what they are. Please state if communications with Serco Group Plc or its subsidiaries are forming current or future policy, bills or laws on the Isle of Man. Please provide all associated correspondence to the above. Thank you for your time.

Data Tables (2)

Full Response Text

From: government-news To: Mathias, Megan Subject: Making a difference to people and communities Date: 30 October 2024 11:11:11 Caution: This email is from an external sender. Please take care before opening any attachments or following any links.  Making a difference to people and communities We believe collaborative partnerships between government and business are essential for delivering the high quality services citizens expect, as well as supporting economic growth in all parts of the UK. The services we provide have a positive impact on thousands of people every day and within the communities in which we work. From helping to reduce reoffending in prisons, supporting the Armed Forces, keeping the streets clean, delivering micromobility schemes and award-winning public transport to supporting people back into employment, providing inclusive and accessible leisure facilities, and much more – our teams are committed to supporting their local communities. Here’s just a few examples: West Midlands - since 2021, we’ve supported nearly 14,000 people back into long-term employment under the DWP Restart Scheme. London - we deliver the London Cycle Hire Scheme on behalf of TfL, facilitating over 120 million journeys, and managing over 12,500 bikes over 800 docking stations. Liverpool - we operate Merseyrail via a joint venture, providing over 600 regular rail services, carrying over half a million passengers per week. South-West - since 2018 we’ve provided hard and soft facilities management at the 670-bed Great Western Hospital, working with NHS colleagues to improve patient safety and experience. Find out more about how we’re supporting people and communities across the UK.         If you do not wish to receive further marketing emails from Serco via WiredGov, please send a blank email to: unsubscribe@wired-gov.org

1

Government Office Douglas Isle of Man IM1 3PN Telephone: (+44) 01624 686244
Website: www.gov.im/co

Our ref: 4666269 11 June 2025

Dear ###

We write further to your request, received 16 May 2025, which states:

"Please state whether this office has been or is in communication with Serco Group Plc or any of its subsidiaries.

Please state if any Isle of Man Government or departmental policies or initiatives or projects are a result of these communications, and please state what they are.

Please state if communications with Serco Group Plc or its subsidiaries are forming current or future policy, bills or laws on the Isle of Man.

Please provide all associated correspondence to the above.

Thank you for your time."

Our response to your request is as follows:

"Please state whether this office has been or is in communication with Serco Group Plc or any of its subsidiaries.

Please find enclosed the information held by the Cabinet Office: Copy of newsletter received from Serco PLC, 30 October 2024, sent by Serco PLC to the Chief Operating Officer, Cabinet Office. This was not requested or responded to.

Please state if any Isle of Man Government or departmental policies or initiatives or projects are a result of these communications, and please state what they are.

While our aim is to provide information whenever possible, in this instance the Cabinet does not hold the information that you have requested. The Cabinet Office has not been in any direct communication with Serco Group Plc or any of its subsidiaries.

Please note that this response relates solely to the Cabinet Office. You may wish to contact or submit requests for information under the Freedom of Information Act to other Departments, Boards and Offices https://www.gov.im/about-the- government/freedom-of-information/make-a-freedom-of-information-request/.

Please state if communications with Serco Group Plc or its subsidiaries are forming current or future policy, bills or laws on the Isle of Man.

The Cabinet Office does not hold the information that you have requested, as it has not been in direct communication with Serco Group Plc or its subsidiaries.

Please provide all associated correspondence to the above.

The Cabinet Office does not hold the information that you have requested, as it has not been in direct communication with Serco Group Plc or its subsidiaries.

Please quote the reference number 4666269 in any future communications.

Your right to request a review

If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.

An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.

If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on; 1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or 2. Whether we are justified in refusing to give you the information requested.
In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im. Should you have any queries concerning this letter, please do not hesitate to contact me. Further information about freedom of information requests can be found at www.gov.im/foi. I will now close your request as of this date.

Yours sincerely