Complaints

Summary

A request was made for average monthly complaint statistics for Manx Care between 2022 and 2024, specifically focusing on the Women & Children's Department and Maternity Ward. The authority disclosed that 1,117 total complaints were received, with 78 related to Women's Children's and Families, of which 31 involved Maternity services.

Key Facts

• The reporting period covered 36 months from 1 January 2022 to 31 December 2024.
• Manx Care received a total of 1,117 complaints during this period.
• The calculated monthly average of complaints is 31.02.
• 78 complaints were specifically related to the Women's Children's and Families department.
• Of the Maternity-related complaints, 23 cited Ward 10 (JCW Maternity) as the location.

Data Disclosed

• 1117
• 36
• 31.02
• 78
• 31
• 23
• 01 Jan 2022
• 31/12/2024
• 2025-04-30
• 2025-05-13
• 4625833

Original Request

How many complaints on average are lodged with Manx Care on a monthly basis? Of these complaints how many are related to Women & Children's Department and Maternity Ward? From 1January 2022 until end of 2024.

Data Tables (1)

Data Tables (reformatted)

Full Response Text

Manx Care Noble’s Hospital, Strang Braddan, Isle of Man IM4 4R (01624) 650 000

Our ref: 4625833 13 May 2025

Dear

We write further to your request, received 30 April 2025, which states:

"How many complaints on average are lodged with Manx Care on a monthly basis? Of these complaints how many are related to Women & Children's Department and Maternity Ward?
From 1 January 2022 until end of 2024."

Response

Reporting period: 01 Jan 2022 - 31/12/2024 (36 months)

Number of complaints received by Manx Care: 1117 Monthly Average = 1117 ÷ 36 = 31.02

Women’s Children's and Families complaints received during the reporting period = 78

Out of the 78 complaints for Women’s Children's and Families, 31 cited Maternity as the service involved. Out of the 31 complaints for Maternity, 23 cited Ward 10 (JCW Maternity) as the location involved

Please quote the reference number 4625833 in any future communications.

Your right to request a review

If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.

An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.

If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on;

1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or
2. Whether we are justified in refusing to give you the information requested.
   In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im. Should you have any queries concerning this letter, please do not hesitate to contact me. Further information about freedom of information requests can be found at www.gov.im/foi.

I will now close your request as of this date.

Yours sincerely