Meeting with Chief Executive of IOMG

Summary

The request sought questions, minutes, and communications regarding a March 2025 meeting between the Public Services Commission Chair and the Isle of Man Government Chief Executive. The authority disclosed the list of prepared questions but indicated that not all requested information was held.

Key Facts

• The request was made on 2025-03-25 and responded to on 2025-04-22 by the Cabinet Office.
• Rob Callister, Chair of the Public Services Commission, prepared questions for Andy Ralphs, the Chief Executive Officer.
• The disclosed document contains questions regarding the CEO's first 16 months in post, KPIs, and staffing performance.
• The outcome was 'Some information sent but not all held', implying minutes or communications were not provided.
• The meeting in question took place on or shortly after 5 March 2025.

Data Disclosed

• 2025-03-25
• 2025-04-22
• 5 March 2025
• 1 January 2025
• 25 March 2025
• November 2024
• 16 months
• 12 months
• 2021 to 2023
• 27 pages
• 2 documents

Original Request

Dear Information Officer, This is a request for information under the Isle of Man's Freedom of Information Act 2015. I would be grateful if you could provide the following: 1) A copy of the list of questions that was provided by the Chief Minister, Alfred Cannan MHK, to the Chair of the Public Services Commission for the purpose of being put to the Isle of Man Government's Chief Executive Officer, Andy Ralphs, on or shortly after 5 March 2025. 2) A copy of the minutes or official record of the meeting held between the Chair of the Public Services Commission and the Chief Executive Officer, Andy Ralphs, on or shortly after 5 March 2025. 3) All communications between the Chair of the Public Services Commission and Chief Minister Alfred Cannan to which the subject is the Chief Executive of the Isle of Man Government Andy Ralphs between the period 1 January 2025 to 25 March 2025. If any part of the information is exempt under the Act, please provide as much of the material as can be disclosed, along with an explanation of the exemption(s) applied. If you require any further information or clarification, please contact me so I might refine my request. Regards.

Data Tables (21)

Full Response Text

From: Callister, Rob To: Cannan, Alfred Subject: Fw: Public Services Commission - March Meeting Pack Date: 04 March 2025 10:36:13 Attachments: image002.png image003.png PSC Meeting - 5th March 2025.docx Morning Alf,  Not for sharing - I enclose a copy of the questions I have prepared for Andy on Wednesday.  Feel free to add any additional questions….. Kind regards Rob Callister CMgr, FCMI, FICA, Dip.(ITM), MHK House of Keys Member for Onchan signatureImage Legislative Buildings Finch Road Douglas IM1 3PW Office: 01624 651513 Mobile: 07624 457511 Government e-mail: rob.callister@gov.im Personal e-mail: robcallister@manx.net Website: www.robcallister.im Data protection privacy statement PSC Meeting – 5th March 2025

Meeting with Andy Ralph, Chief Executive Officer

General Questions • You have been the Chief Executive Officer for the Manx Government since November 2024 – so how have you found the role over the past 16 months?

• Can you outline some of the biggest challenges and obstacles you have faced in the first 16 months in post, and some of the challenges you expect to face in terms of delivery and the overall performance of the Manx Government over the next 12 months?

• How would you define success within the IOM Government Civil Service, both in the short term and the long term?

• What are your primary goals and vision for the Manx Government for the next financial year?

• The PSC Annual Report for 2021 to 2023 mentions that as Chief Executive Officer, you must provide the PSC and the Chief Minister with an annual report on activity and initiatives as the head of the Civil Service – can I ask when that report will be received?

• The PSC should be provided with a budget to support its work in the future, including secretarial support – as the CEO what are your plans to introduce this support for the PSC?

Staffing & Performance Questions • Can I ask what key performance indicators (KPIs) you use as the Chief Executive Officer for the Manx Government, to track, support and to measure the managerial success and failure of Chief Officers within Government Departments?

• Can you possibly confirm how many performance reviews of Chief Officers you have undertaken as the Chief Executive Officer over the past 16 months, and how those performance assessments are recorded and shared with the individuals?

• As Chief Executive Officer you must also ensure the promotion of the relevant aspects of the government code, civil service code and financial regulations – can I ask if this is being done, and how this is being recorded or evidenced?

• How do you also ensure that the vision and performance of Government Departments aligns with the overall Manx Government’s vision for the island?

• The Recruitment Control Framework in development and now under the remit of the Chief Executive Officer should ultimately become a Council of Ministers policy – do you have a timeframe to achieve this?

• Can I ask what work you have undertaken as the Chief Executive Officer over the past 16 months to help foster better teamwork across the Manx Government, and to ensure better collaboration right across different Government departments to enhance the overall performance and output?

• As the Chief Executive what do you believe your leadership role should be, in order to help motivate staff at all levels, and to help improve performance and output?

• Can I also ask how you gather feedback on the overall performance of the IOM Government from Chief Executive Officers, staff at all levels and the public in respect of performance and delivery, and how do you try to improve performance and output when it doesn’t meet the targets or KPI’s?

• How do you determine the allocation of resources to ensure that performance goals are met?

• Do you offer training and development to support and increase the team’s overall performance?

Innovation and Change Management • As the Chief Executive Officer for the IOM Government - how do you encourage innovation and adaptability within your senior team while maintaining overall performance standards?

• What processes and procedures do you have in place as the Chief Executive Officer for implementing change that affects delivery?

Future Planning • Where do you see opportunities for growth and enhancement for the Manx Government over the next 12 to 18 months?

Communication • What communication strategies do you use to keep staff and the public informed about performance and delivery updates?

• How do you handle conflicts or disagreements within the leadership team regarding performance issues?

From: Callister, Rob To: Cannan, Alfred Subject: Fwd: Public Services Commission - CEO 360 Feedback Date: 28 January 2025 13:50:24 Attachments: 06.10.22 New PSC Arrangements.docx-Ruth Hu.docx Chief Minister - O-202501-1764 Q5 Mr Thomas Performance Objectives and Appraisals.pdf image002.png Importance: High FYI Alf  Kind regards Rob Callister CMgr, FCMI, FICA, Dip.(ITM), MHK House of Keys Member for Onchan Legislative Buildings Finch Road Douglas IM1 3PW Office: 01624 651513 Mobile: 07624 457511 Government e-mail: rob.callister@gov.im Personal e-mail: robcallister@manx.net Website: www.robcallister.im ---------- Forwarded message ---------- From: Pickett, Alisia (CO) Alisia.Pickett2@gov.im Date: 28 January 2025 at 13:34:54 GMT Subject: Public Services Commission - CEO 360 Feedback To: Augustine Okanlawon augustineokanlawon@gmail.com,Bill Mummery billmummery@celtonmanx.com,Bradley, Julie (OHR) Julie.Bradley2@gov.im,Callister, Rob Rob.Callister@gov.im,Hussey, Ruth (TPO) Ruth.Hussey@gov.im,Mercer, Robert (MLC) Rob.Mercer@gov.im,Thompson, Krystina (OHR) Krystina.Thompson2@gov.im Dear Chair, Vice-chair, Members   I trust this email finds you well.   We would like to extend a final opportunity for you to provide your insights regarding the individuals who should be included in the CEO feedback process (attached) (e.g. peers, PSC members, direct reports), we would be very grateful if you could send comments by close of play Friday 31 January.   I am also bringing to your attention the attached response from the Chief Minister in the House of Keys this morning.   Many thanks, Alisia   Alisia Pickett Secretariat to Public Services Commission   Cabinet Office l Third Floor, Government Office l Douglas l IM1 3PN l Isle of Man l British Isles Tel.:         (01624) 687168 Email:     Alisia.pickett2@gov.im The PSC is a body corporate established under the Public Services Commission Act 2015  

5

CEO Delivery and Performance Agreement 2025/26

Andy Ralphs CEO Isle of Man Government

The Chief Executive Officer is responsible for providing effective leadership, achieving organisational objectives, and ensuring the efficient and ethical operation of the Isle of Man Government. Endorsement of Agreement Andy Ralphs, CEO, Isle of Man Government

Signature: Date:

PSC Chair, Public Service Commission

Signature: Date:

Chief Minister

Signature: Date:
Once complete, please send a copy to the Executive Director, OHR for retention on your personal file.

Part 1: Key Role Objectives SMART Objective - Specific, Measurable, Achievable, Relevant and time bound to be defined Organisational and Leadership Objectives

Evidenced by To provide strategic leadership and direction for the Isle of Man Public Service

• Lead and establish the development of a cohesive organisation of national government
• Set the strategic direction for Public Service whilst ensuring that there is capability to respond to changing circumstances and developments in Government policy

• Provide strategic oversight to deliver a safe, effective and efficient public service

• As Head of the Civil Service, lead the Chief Officer Group and Extended COG providing vision, high profile leadership, direction and support • Cultivate a positive organisational culture that fosters collaboration, innovation, and excellence and have overall accountability for the Our Public Service culture improvement programme

• Implement measures to enhance efficiency and cost-effectiveness without compromising service quality

• Develops future leaders within the organization

Weightings to be agreed and applied from April 2025

Organisational and Leadership Objectives

Evidenced by

To provide Policy Advice & Support to the Chief Minister and the Council of Minsters

• Provide sound and impartial policy advice in relation to their respective statutory and other functions and duties, including ‘Governor in Council’ functions
• Ensure that all Papers are fully researched, analysed and appropriate financial considerations are applied • Maintain and develop the services delivered on behalf of His Excellency, including the exercising of delegated functions • Develop and enable communications between IOMG and HM Government

To provide advice & Support to His Excellency the Lieutenant Governor

As principal adviser to His Excellency the Lieutenant Governor:

• provide sound and impartial policy advice to the Governor in relation to His Excellency’s executive functions;
• ensure that proposals submitted for consideration by His Excellency have been properly researched and analysed, and related financial implications accurately assessed, so that their impact can be understood, and informed decisions made in the context of applicable statutory functions and other duties and the Island’s constitutional position as a Crown Dependency;

• maintain and, as appropriate, further develop the quality of services

Organisational and Leadership Objectives

Evidenced by delivered on behalf of His Excellency in respect of his executive functions. This will include the exercise of functions delegated by His Excellency to the Chief Executive Officer and the delivery of related services in respect of immigration and the naturalisation of foreign nationals.

Performance Management & Improvement

• Have overall have accountability for ensuring governance and effectiveness across the Isle of Man Government by ensuring the effective management of people and performance

• Ensure the delivery of effective programmes and services that align with the strategic aims

• Promote a culture of performance orientated culture focused on continuous improvement

• Hold Chief Officers to account (both individually and collectively) for the effective delivery of strategic objectives and providing supportive direction where appropriate

• Ensure that the public service can apply the policies of the Public Services Commission in a fair and consistent manner. Representation of the Isle of Man Government

• Represent the Government local, nationally and internationally acting as an Ambassador in a proactive way to improve relationships

Organisational and Leadership Objectives

Evidenced by • Encourage the development and positively manage partnerships and alliances that will benefit the Island.

Statutory functions

• Appropriately applies the statutory functions delegated by the Minister for Cabinet Office

Managing the Political and related interfaces

• Provides appropriate information and advice to the Chief Minister, Council of Minister and Minister for Cabinet Office

• Positively influence and manage national, international interfaces for Government

Resource Management

• Ensure that Chief Officers manage their budgets in accordance with the value for money principles and the Financial Regulations.

Part 2: Delivery of whole-of-government priorities as agreed by Chief Minister (COG) Objectives

Evidenced by

To be completed by CM and CEO

Part 3: Delivery of Public Service Commission Priorities - weighting to be applied Priorities

Evidenced by

To be completed by CEO and PSC Chair

Part 4: Delivery of effective leadership
Behaviour self-assessment
Leadership Qualities Self-Assessment

Evidenced by 360 Feedback
• Has strong emotional intelligence

• Builds positive relationships with partners and stakeholders

• Is resilient, showing calm leadership even in challenging times

• Is authentic and values transparency

• Holds others to account in an appropriate and timely way

• Values and promotes difference and inclusion

• Creates organisational culture that is built on trust.

• Empowers colleagues, giving them the space in which to thrive

• Understands and applies the principles of corporate responsibility

• Applies critical thinking principles to decision making

Leadership development plan

Area of development Option for meeting development requirement Timeframe for completion

TBC by CEO

Chief Executive Officer Self-Assessment Summary

Part 1: Key Role Objectives Comments:

Part 2: Delivery of whole-of-government priorities as agreed by CM Comments:

Part 3: Delivery of Public Service Commission Priorities Comments:

Part 4: Delivery of effective leadership Insights gained from feedback regarding my leadership performance:

Areas of development to be carried forward to next Agreement:

Chief Executive Officer Comments:

Signature:

Date:

Endorsement of Assessment
1)
360-degree feedback

Implementing 360-degree feedback is a crucial component of the CEO’s performance development. Feedback will be gathered from a number of sources, including direct reports and other key stakeholders.
By providing a holistic view of the CEO’s leadership effectiveness, communication skills, and overall impact, 360-degree feedback helps identify strengths and areas for improvement. This multi-faceted approach ensures that the CEO receives balanced and constructive feedback, fostering continuous personal and professional growth, and aligning their performance with the organization’s strategic goals. The collation of feedback will be initiated by the Director of Workforce Development and Culture, OHR at the end of each Reporting Period. OHR will
arrange a separate feedback session with the CEO and thereafter will share this with the Chief Minister and PSC Chair.

Comments:

Signature: Chief Executive Officer Date:

2)

Chief Minister
Comments:

Signature: Date:

From: Cannan, Alfred To: All Tynwald Members and Contacts Subject: Andy Ralphs Date: 24 March 2025 14:02:52 Attachments: News release 24 March 2025 - Resignation of Chief Exe

[Response truncated — full text is 26,283 characters]