Refund Section relating to Comis Hotel Returning Residents

Summary

The request sought statistics on refund applications and entitlements for Comis Hotel returning residents following the implementation of the Kate Brunner KC recommendations. The Department of Infrastructure disclosed that 58 applications were received, 50 refunds were paid, and 90 residents are entitled to refunds out of 107 total stayers.

Key Facts

• 58 refund applications were received between June 2024 and January 2025.
• 50 refunds have been successfully paid to applicants.
• 8 applications were rejected or pending due to ineligibility, duplicate claims, or missing documents.
• 107 returning residents stayed at the Comis Hotel between April and May 2020, including 7 medical escort staff.
• 90 residents are officially entitled to a refund, with 7 pending applications covering 11 residents.

Data Disclosed

• 58 applications
• 50 refunds paid
• 107 total residents
• 7 medical escort staff
• 90 entitled residents
• 15th April 2020
• 13th May 2020
• 1st June 2024
• January 2025
• 7 pending applications
• 11 residents in pending applications

Original Request

Please would you let me know :- 1) How many Comis Hotel detainees/Returning Residents have applied for their refunds? 2) How many have actually received their refunds? 3) Officially, How many people were detained at the Comis Hotel? 4) How many of those people are entitled to a refund? Clarification received 08/01/2025: For residents that stayed in the Comis From 15th April 2020 to the 13th May 2020. I am asking from when the IOMG implemented, from Kate Brunner KC Recommendations the refund policy your firm was raised in June 2024 up to today/now! So anyone who has applied for the refund from implantation date of form 1st June 2024 to now January 2025!!

Data Tables (1)

Data Tables (reformatted)

Full Response Text

Department of Infrastructure Sea Terminal Building, Douglas, Isle of Man, IM1 2RF

Contact: FOI Response Team Telephone: (01624) 686785 Email: dpo-doi@gov.im

Our ref: 4353877 20 January 2025

Dear ###

We write further to your request, received 7 January 2025, which states:

"Please would you let me know :-

1) How many Comis Hotel detainees/Returning Residents have applied for their refunds?

2) How many have actually received their refunds?

3) Officially, How many people were detained at the Comis Hotel?

4) How many of those people are entitled to a refund?

Clarification received 08/01/2025:
For residents that stayed in the Comis
From 15th April 2020 to the 13th May 2020.

I am asking from when the IOMG implemented, from Kate Brunner KC Recommendations the refund policy your firm was raised in June 2024 up to today/now!
So anyone who has applied for the refund from implantation date of form 1st June 2024 to now January 2025!!"

Our response to your request is as follows: Information held

1) The Department of Infrastructure received 58 applications for a refund.

2) Of the 58 applications received, 50 applications have received refunds: • Two applicants were outside of the eligible dates • Two applicants did not stay at the Comis Hotel • Two applications were duplicate claims
• Two applications are yet to be paid as there is outstanding documents to be supplied

3) The total number of returning residents that stayed at the Comis Hotel were 107, seven of which were medical escort staff.

4) 90 returning residents are entitled to a refund. Please note that the discrepancy between the number of applications and number of those who are entitled to refunds is due to groups travelling together such as families and would submit one application form for the group.

The Department is waiting to receive seven applications which consists of 11 residents that are entitled to refunds in total.

Please quote the reference number 4353877 in any future communications.

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I will now close your request as of this date.