TD Car Centre - Hills Meadow Industrial Estate

Summary

A request was made for details of complaints and enforcement actions against TD Car Centre from 2014 to present. The Office of Fair Trading disclosed one complaint received in December 2024 regarding a faulty car and confirmed that no historical enforcement actions have been taken against the business.

Key Facts

• Only one complaint regarding TD Car Centre has been received by the Office of Fair Trading since 2014.
• The complaint was lodged on 03 December 2024 concerning a car with a loose oil cap that caused engine seizure.
• The Office of Fair Trading provided advice on the Sale of Goods and Services Act 1983 but took no enforcement action as no legislative breach was found.
• The trader resolved the issue by providing their justification and a proposed outcome to the consumer.
• No historical enforcement actions have been undertaken against TD Car Centre.

Data Disclosed

• 2014
• 03 December 2024
• 2025-01-29
• 2024-12-31
• 4341853
• Sale of Goods and Services Act 1983
• IM1 5EA
• IM4 3AS

Original Request

Details of complaints that have been raised to the Office of Fair Trading in respect of: TD Car Centre Hills Meadow Industrial Estate Unit 1 Peel Road Douglas IM1 5EA Please can the time frame be from 2014 to present. Please can the information include the date of the complaint, a synopsis of the complaint detail and any outcome.  Please can you also provide detail on any enforcement action that may have been taken against TD Car Centre historically.

Data Tables (1)

Data Tables (reformatted)

Full Response Text

Freedom of Information Co-ordinator
Office of Fair Trading Thie Slieau Whallian Foxdale Road, St John's, Isle of Man, IM4 3AS Telephone: (01624) 685854 Fax: (01624) 686504 email: iomfairtrading@gov.im

Our ref: 4341853 29 January 2025

Dear ###

We write further to your request, received 31 December 2024, which states:

Details of complaints that have been raised to the Office of Fair Trading in respect of:

TD Car Centre Hills Meadow Industrial Estate
Unit 1 Peel Road Douglas IM1 5EA

Please can the time frame be from 2014 to present.

Please can the information include the date of the complaint, a synopsis of the complaint detail and any outcome.

Please can you also provide detail on any enforcement action that may have been taken against TD Car Centre historically.

Our response to your request is as follows:

1. The date of the complaint Since 2014 the Office of Fair Trading (OFT) have received one complaint regarding TD Car Centre. The date of the complaint is 03 December 2024.

The OFT offers consumers advice on issues relating to purchases that they have made. The office advises consumers on their rights often before they have spoken to the trader. The consumer seeks to know what redress they are entitled to based on the type of issues they may be having. In the vast majority of cases the office does not hear back from the consumer because the trader has resolved their enquiry.

1. Synopsis of the complaint Car faulty, oil cap came loose, loss of oil resulting in engine seizing. Advice provided regarding parties of contract, Sale of Goods and Services Act 1983 and civil action.

2. Detail and any outcome.
   The OFT contacted the trader to ask for their version of events relating to the consumers complaint. The trader gave their justification for the action taken and proposed an outcome to the consumer. No action was taken by the OFT as the trader had stated their justification and had not breached any legislative requirements.

3. Please can you also provide detail on any enforcement action that may have been taken against TD Car Centre historically. While our aim is to provide information whenever possible, in this instance the OFT does not hold or cannot, after taking reasonable steps to do so, find the information that you have requested. This is because the OFT has not undertaken any enforcement action against TD Car Centre historically.

Please quote the reference number 4341853 in any future communications.

Your right to request a review

If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.

An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response and should be made as soon as practicable. We will respond as soon as the review has been concluded.

If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on:

1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or
2. Whether we are justified in refusing to give you the information requested.

In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision.

More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im.

Should you have any queries concerning this letter, please do not hesitate to contact me.

Further information about freedom of information requests can be found at www.gov.im/foi.

I will now close your request as of this date.