Health and Social Care Ombudsman Body ("HSCOB") Report 2024

Summary

The requester asked when the Department of Health and Social Care received the 2024 HSCOB Annual Report and when it would be published. The authority confirmed receipt in August 2024 and stated the report was approved by the Council of Ministers in November 2024 and is now publicly available on the Tynwald Register of Business.

Key Facts

• The Department of Health and Social Care received the HSCOB 2024 Annual Report on 14 August 2024.
• The report was approved by the Council of Ministers during the week of 18 November 2024.
• The document has been placed on the Register of Business for the January 2025 sitting of Tynwald.
• The report and the DHSC response are publicly viewable via the Tynwald Register of Business webpage.
• The request was processed under the Freedom of Information Act 2015.

Data Disclosed

• 14 August 2024
• 18 November 2024
• January 2025
• 25 November 2024
• 19 December 2024
• GD 2024/0136
• GD 2024/0140
• 4277285

Exemptions Cited

• Section 20 of the Freedom of Information Act 2015 (information already reasonably accessible)

Original Request

Please provide information on when DHSC received the Health and Social Care Ombudsman Body ("HSCOB") Annual Report for 2024 and when it intends to publish same.

Data Tables (1)

Full Response Text

Chief Officer: Paul Richardson Freedom of Information Team First Floor Belgravia House Circular Road Douglas IM1 1AE

Our ref: 4277285 19 December 2024

Dear ###

We write further to your request, received 25 November 2024, which states:

"Please provide information on when DHSC received the Health and Social Care Ombudsman Body ("HSCOB") Annual Report for 2024 and when it intends to publish same."

While our aim is to provide information whenever possible, under section 20 of the Freedom of Information Act 2015 (the “Act”), we are not required to provide information in response to a request if it is already reasonably accessible to you, whether free of charge or on payment of a fee.

The Department of Health & Social Care (the “Department”) received the Health & Social Care Ombudsman Body’s (“HSCOB”) 2024 Annual Report on Wednesday 14th of August 2024. The Department can confirm that the HSCOB 2024 Annual Report was approved by the Council of Ministers during the week of Monday 18th November 2024 and has now been placed on the Register of Business for the January 2025 sitting of Tynwald.

This can now be viewed publicly on the Tynwald Register of Business webpage. We have provided details and links to the specific documents below;

• Health and Social Care Ombudsman Body Annual Report 2023-2024 - [GD 2024/0136]
• DHSC Response to the Health and Social Care Ombudsman Body Annual Report 2023-2024 - [GD 2024/0140]

Please quote the reference number 4277285 in any future communications.

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If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.

An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.

If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on; 1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or 2. Whether we are justified in refusing to give you the information requested.
In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im. Should you have any queries concerning this letter, please do not hesitate to contact me. Further information about freedom of information requests can be found at www.gov.im/foi.

I will now close your request as of this date.