Cost of translators

Summary

A request was made to Manx Care for data on translator costs, languages used, and employment numbers over the last five years. The authority refused the request, stating that the information is not held.

Key Facts

• Manx Care does not hold the requested information regarding translator costs, languages, or employment numbers.
• The refusal is based on section 11(3)a of the Freedom of Information Act 2015.
• The requester was advised to redirect their inquiry to the Cabinet Office.
• The request was received and closed on the same day, 6 August 2024.
• The case reference number is 4035219.

Data Disclosed

• 2024-08-06
• 4035219
• last five years
• section 11(3)a

Exemptions Cited

• Section 11(3)a of the Freedom of Information Act 2015 (Information not held)

Original Request

1. Cost of translators used in Manx Care in the last five years for patients. 2. What languages were used 3. total of number of translators employed by Manx Care

Data Tables (1)

Full Response Text

Manx Care Noble’s Hospital, Strang Braddan, Isle of Man IM4 4R (01624) 650 000

Our ref: 4035219 6 August 2024

Dear ###

We write further to your request received 6 August 2024, which states:

"1. Cost of translators used in Manx Care in the last five years for patients.

1. What languages were used

2. total of number of translators employed by Manx Care"

While our aim is to provide information whenever possible, in this instance Manx Care is unable to provide the information you have requested. This is in line with section 11(3)a of the Act, as a practical refusal reason applies; namely we do not hold or cannot, after taking reasonable steps to do so, find the information that you have requested.

In order to provide advice and guidance, you may wish to redirect your request to the Cabinet Office.

Please quote the reference number 4035219 in any future communications.

Your right to request a review

If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.

An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.

If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on; 1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or 2. Whether we are justified in refusing to give you the information requested.

In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im. Should you have any queries concerning this letter, please do not hesitate to contact me. Further information about freedom of information requests can be found at www.gov.im/foi.

I will now close your request as of this date.