Payment Processors and rails transaction volumes and flows

Summary

A request was made to the Isle of Man Financial Intelligence Unit for detailed data on B2C payment processor volumes, transaction flows, and fees over the past five years. The authority responded that the information is not held because the FIU does not collect data regarding payment processors or retail transaction volumes.

Key Facts

• The Financial Intelligence Unit does not hold or collect data on payment processors or retail transaction volumes.
• The FIU's statutory functions under Section 5 of the FIU Act are limited to financial crime prevention, detection, and analysis.
• The request was received on 14 February 2024 and the response was issued on 13 February 2025.
• The authority apologized for the one-year delay in providing the response.
• The request covered 12 specific data points including transactional volumes, industry breakdowns, and merchant costs.

Data Disclosed

• 3680195
• 2024-02-14
• 2025-02-13
• Section 5
• Part 2
• 2015

Exemptions Cited

• Information not held

Original Request

1. Total transactional volume in the B2C sector for the past five years. 2. Breakdown of transactional flows by industry (e.g., retail, hospitality, online services). 3. Average transactional value per consumer in different sectors. 4. Top five industries in terms of transactional volume. 5. Seasonal variations in transactional flows. 6. Any notable trends or changes in consumer transactional behavior. 7. Information on any regulatory changes impacting consumer transactions. 8. Details on any government initiatives aimed at supporting or regulating B2C transactions. 9. Data on consumer complaints or disputes related to transactions. 10. Information on any measures taken to protect consumer data and privacy in transactions. 11. average cost for domestic digital payments for merchants 12. average transaction fee outflows from domestic consumer payments to foreign firms based outside the Isle of Man

Data Tables (1)

Full Response Text

PO Box 51 Douglas Isle of Man IM99 2TD Tel: +44 (0)1624 686000 Email: fiu@gov.im Website: www.fiu.im

Our ref: 3680195 13 February 2025

Dear ###

We write further to your request received 14 February 2024, which states:

"1. Total transactional volume in the B2C sector for the past five years.
2. Breakdown of transactional flows by industry (e.g., retail, hospitality, online services).
3. Average transactional value per consumer in different sectors.
4. Top five industries in terms of transactional volume.
5. Seasonal variations in transactional flows.
6. Any notable trends or changes in consumer transactional behavior.
7. Information on any regulatory changes impacting consumer transactions.
8. Details on any government initiatives aimed at supporting or regulating B2C transactions.
9. Data on consumer complaints or disputes related to transactions.
10. Information on any measures taken to protect consumer data and privacy in transactions.
11. average cost for domestic digital payments for merchants
12. average transaction fee outflows from domestic consumer payments to foreign firms based outside the Isle of Man"

While our aim is to provide information whenever possible, in this instance the public authority does not hold or cannot, after taking reasonable steps to do so, find the information that you have requested.

The Isle of Man Financial Intelligence Unit does not collect data regarding payment processors or retail transaction volumes and flows.

Under Section 5 of the FIU Act, the FIU has the functions of — (a) receiving, gathering, analysing, storing and sharing information about financial crime (whether in the Island or elsewhere); (b) assisting with the prevention and detection of crime, and in particular, financial crime (whether in the Island or elsewhere); (c) cooperating with law enforcement agencies (see section 10); and (d) contributing to the reduction of crime, and in particular, financial crime and to the mitigation of its consequences.

We would like to offer our sincerest apologies for the delay in providing this response.

Please quote the reference number 3680195 in any future communications.

Your right to request a review

If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.

An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.

If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on; 1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or 2. Whether we are justified in refusing to give you the information requested.
In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im. Should you have any queries concerning this letter, please do not hesitate to contact me. Further information about freedom of information requests can be found at www.gov.im/foi.

I will now close your request as of this date.