Cost of Health Records Scanning and Cost of doctors using mthl

Summary

The requester asked for the specific costs of scanning health records at Noble's Hospital and the cost of doctors using the MISL system. The Department of Health and Social Care refused to provide specific figures for both questions as the data was not held or could not be found, though they disclosed the total budget for the broader Digital Health Records Programme.

Key Facts

• The specific cost of scanning for the Noble's Hospital Digital Records Scanning Project was not provided because the project is in early stages and costs are based on a price per page.
• The specific cost of doctors using the MISL system could not be captured by the Department.
• The total budget for the Digital Health Records Programme, including resources, hardware, software, and scanning, is £3,300,000 over five years.
• MISL provides scanning services, while MediViewer is the software used by doctors to access digitized records.
• Both requests were refused under Section 11(3)(a) of the Freedom of Information Act 2015.

Data Disclosed

• £3,300,000
• five years
• 2017-05-15
• 2017-06-13
• Section 11 (3)(a)

Exemptions Cited

• Section 11 (3)(a) of the Freedom of Information Act 2015 (practical refusal reason)

Data Tables (1)

Full Response Text

Department of Health and Social Care

Rheynn Slaynt as Kiarail y Theay

Page 1 of 2 FOIA/DHSC/1718/01

Chief Executive: Malcolm Couch

By email:

Freedom of Information Team Department of Health & Social Care Chief Executive’s Office Crookall House Demesne Road Douglas Isle of Man, IM1 3QA Tel: Email: Website: Date: FOI Reference: (01624) 642621 foi.dhsc@gov.im www.gov.im/dhsc 13 June 2017 IM87-863i

Dear REQUEST UNDER THE FREEDOM OF INFORMATION ACT 2015 (“the Act”) Thank you for your request to the Department of Health and Social Care, dated 15 May 2017 Your request Following clarification with the FOI Team, you asked: Question 01: “What is the cost of scanning [for the Noble’s Hospital Digital Records Scanning Project]? Question 02: “What is the cost of doctors using [MISL]?”

Response to your request While our aim is to provide information whenever possible, in this instance we are unable to provide some of the information you have requested. The reasons are shown as part of the corresponding answers below. Question 01: What is the cost of scanning for the Noble’s Hospital Digital Records Scanning Project? In response to Question 01, whilst our aim is to provide information whenever possible, in this instance the Department does not hold or cannot, after taking reasonable steps to do so, find the specific information to answer your question and we must refuse this request under Section 11 (3)(a) of the Act (practical refusal reason). The Department’s justification for this refusal is that the scanning objective of the Noble’s Hospital Digital Health Records Programme is still in the early stages. As this objective’s costs are linked to a price per page scanned the actual final full costs have not yet been established. However, it might be of some assistance to you to know that the total budget of the Digital Health Records Programme, including resources, hardware, software and scanning is £3,300,000 over five years.

Page 2 of 2 FOIA/DHSC/1718/01 Question 02: What is the cost of doctors using MISL? In response to Question 02, MISL (Total Document Management) is providing a service to the Department to scan and digitise medical records. Once digitised these records are uploaded by medical records staff to a piece of software called MediViewer, an electronic document management system. Once the medical records have been uploaded to MediViewer they can be accessed by our doctors and other relevant healthcare professionals.
Whilst our aim is to provide information whenever possible, in this instance the Department does not hold or cannot, after taking reasonable steps to do so, find the specific information to answer your question and we must refuse this request under Section 11 (3)(a) of the Act (practical refusal reason). The Department’s justification for this refusal is that the cost of doctors using this electronic system from scanning by MISL to retrieval of patient records on MediViewer, cannot be specifically captured the Department.

Your right to request a review
If you are unhappy with this response to your Freedom of Information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post to the FOI Co-ordinator, Department of Health & Social Care, Chief Executive’s Officer, Crookall House, Demesne Road, Douglas, Isle of Man, IM1 3QA. An electronic version and paper version of our complaint form can be found by going to our website www.gov.im/about-the-government/freedom-of-information/how-to- make-a-freedom-of-information-request/ . Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.
If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on:

1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act; or
2. Whether we are justified in refusing to give you the information requested.
   In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision.
   Further information about Freedom of Information requests can be found on the Information Commissioner’s website at: www.inforights.im/information-centre/freedom-of-information. Should you have any queries concerning this letter, please do not hesitate to contact us. Yours Sincerely

Freedom of Information Team Department of Health and Social Care