Southern Group Practice Complaints

Summary

A request was made for the number of complaints regarding Dr J Longan at Southern Group Practice for misdiagnosis or unprofessional conduct. The Department of Health and Social Care responded that they could neither confirm nor deny holding the information due to data protection exemptions concerning third-party personal data.

Key Facts

• The request was submitted on 19 October 2017 and responded to on 18 November 2017.
• The authority handling the request was the Department of Health and Social Care on the Isle of Man.
• The specific subject of the complaint inquiry was Dr J Longan at Southern Group Practice, Port Erin.
• The department refused to confirm or deny the existence of the requested information.
• The refusal was based on the fact that the data constitutes third-party personal data protected under the Data Protection Act 2002.

Data Disclosed

• 19 October 2017
• 18 November 2017
• 2015
• 2002
• IM107-499i
• 01624
• 642621

Exemptions Cited

• Data Protection Act 2002 exemption regarding third party personal data

Data Tables (1)

Full Response Text

Department of Health and Social Care

Rheynn Slaynt as Kiarail y Theay

Page 1 of 2 FOIA/DHSC/rvsd/01

Chief Executive: Malcolm Couch [Redacted] [Redacted] Freedom of Information Team Department of Health & Social Care Chief Executive’s Office Crookall House Demesne Road Douglas Isle of Man, IM1 3QA Tel: Email: Website: Date: FOI Reference: (01624) 642621 foi.dhsc@gov.im www.gov.im/dhsc 18 November 2017 IM107-499i

Dear [Redacted] REQUEST UNDER THE FREEDOM OF INFORMATION ACT 2015 (“the Act”) Thank you for your request to the Department of Health and Social Care, dated 19 October 2017

Your request You asked for: Question 01: “I would like to know how many complaints, whether written or orally have been received regarding Dr J Longan at Southern Group Practice, Port Erin for misdiagnosis or unprofessional conduct/behaviour during a consultation” Response to your request While our aim is to provide information wherever possible, in this the Department of Health and Social Care can neither confirm nor deny that it holds the information requested. This is because you have requested third party personal data, which, if it was held and was requested by the data subject, would not be disclosed to them because of an exemption from disclosure under the Data Protection Act 2002. Your right to request a review
If you are unhappy with this response to your Freedom of Information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post to the FOI Co-ordinator, Department of Health & Social Care, Chief Executive’s Officer, Crookall House, Demesne Road, Douglas, Isle of Man, IM1 3QA. An electronic version and paper version of our complaint form can be found by going to our website www.gov.im/about-the-government/freedom-of-information/how-to- make-a-freedom-of-information-request/ . Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.

Page 2 of 2 FOIA/DHSC/rvsd/01 If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on:

1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act; or
2. Whether we are justified in refusing to give you the information requested.
   In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision.
   Further information about Freedom of Information requests can be found on the Information Commissioner’s website at: www.inforights.im/information-centre/freedom-of-information. Should you have any queries concerning this letter, please do not hesitate to contact us. Yours Sincerely

Freedom of Information Team Department of Health and Social Care