Salisbury Street

Summary

The request sought details on the tendering process for a care home on Salisbury Street, including the number of interested parties and contract terms. The Department of Health and Social Care disclosed the timeline and participant numbers but withheld specific financial contract terms citing commercial sensitivity.

Key Facts

• An Expression of Interest (EOI) was issued publicly and directly to 166 parties between July and August 2016.
• Ten parties expressed interest, but only eight progressed to the Invitation to Tender (ITT) stage after two failed compliance checks.
• Only two tenderers submitted responses to the ITT issued in October 2016.
• Notifications of the successful and unsuccessful parties were sent on 19 January 2017, though EOI-only participants were not informed of the final outcome.
• Service requirements were provided as an appendix, but financial details were withheld.

Data Disclosed

• 29 July 2016
• 15 August 2016
• 166 parties
• 10 parties
• 8 parties
• 20 October 2016
• 01 December 2016
• 2 tenderers
• 19 January 2017
• Section 30

Exemptions Cited

• Section 30 (qualified exempt information having economy and commercial interests)

Data Tables (1)

Full Response Text

Department of Health and Social Care

Rheynn Slaynt as Kiarail y Theay

Page 1 of 3 FOIA/DHSC/01r02

Chief Executive: Malcolm Couch

Freedom of Information Team Department of Health & Social Care Chief Executive’s Office Crookall House Demesne Road Douglas Isle of Man, IM1 3QA Tel: Email: Website: (01624) 642621 foi.DHSC@gov.im www.gov.im/dhsc Date: FOI Reference: 21 March 2017 IM80-362i Dear

REQUEST UNDER THE FREEDOM OF INFORMATION ACT 2015 (“the Act”) Thank you for your request to the Department of Health and Social Care dated 7 March 2017 Your request On 29 July 2016, a Department of Health and Social Care article on the Isle of Man Government website invited any experienced and qualified nursing care providers interested in the operation of a care home on Salisbury Street in Douglas, submit their interest no later than 12 noon on Monday 15 August 2016. In relation to this, you asked: Question 01: “Was this [the above] the complete tendering process?”
Question 02: “Overall, how many parties expressed an interest?” Question 03: “I understand a contract has now been awarded. Was a notification of the successful party circulated and were the parties who expressed an interest informed of the Department’s decision and given reasons for their decision?” Question 04: “What were the terms of the contract that was awarded?” Response to your request While our aim is to provide information whenever possible, in this instance we are unable to provide some of the information you have requested; the reasons and statutory exemption sections are shown as part of the corresponding answers below.

Question 01: Was this the complete tendering process? In response to Question 01, the Department of Health and Social Care (“the Department”) can confirm that the Expression of Interest (EOI) was a publicly issued document and was only part of the process to secure an operator for Salisbury Street. The EOI was published from 27 July 2016 to 15 August 2016 and a direct EOI was sent to 166 parties identified by the Department.

Page 2 of 3 FOIA/DHSC/01r02 Question 02: Overall, how many parties expressed an interest? In response to Question 02, The Department can confirm that Procurement Services received Expressions of Interest from ten parties. Two parties failed to provide evidence of how they met the requirements of the ‘Declaration of Compliance’ that was issued with the EOI and as such only eight progressed to Stage 02 - the Invitation to Tender (ITT). The ITT was issued on 20 October 2016 and ran to 01 December 2016 and resulted in responses being received from just two tenderers.
Question 03: Was a notification of the successful party circulated and were the parties who expressed an interest informed of the Department’s decision and given reasons for their decision? In response to Question 03, following a period of evaluation and presentations the successful and unsuccessful notifications were sent to the two parties who submitted a response on 19 January 2017. The parties involved at the EOI stage were not informed of the outcome of the ITT stage of the process.
Question 04: What were the terms of the contract that was awarded? While our aim is to provide information whenever possible, in this instance we are unable to provide the information you have requested in Question 04 because of an exemption under Section 30 (qualified exempt information having ”economy and commercial interests”) of the Act applies to that information. While the financial details are commercially sensitive, we have included the service requirements which form the terms of the contract as Appendix One.
Your right to request a review
If you are unhappy with this response to your Freedom of Information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post to the FOI Co-ordinator, Department of Health & Social Care, Chief Executive’s Officer, Crookall House, Demesne Road, Douglas, Isle of Man, IM1 3QA.
An electronic version and paper version of our complaint form can be found by going to our website www.gov.im/about-the-government/freedom-of-information/how-to-make-a- freedom-of-information-request/ . Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.
If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on:

1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act; or
2. Whether we are justified in refusing to give you the information requested.

Page 3 of 3 FOIA/DHSC/01r02 In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision.
Further information about Freedom of Information requests can be found on the Information Commissioner’s website at: www.inforights.im/information-centre/freedom-of-information. Should you have any queries concerning this letter, please do not hesitate to contact us. Yours Sincerely

Freedom of Information Team Department of Health and Social Care

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Department of Health and Social Care

Rheynn Slaynt as Kiarail y Theay

CARE HOME WITH NURSING

SPECIFICATION

July 2016

Appendix One: Care Home With Nursing Specification, July 2016

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Contents Contents .................................................................................................................................................. 2 Introduction and Scope of this Specification ...................................................................................... 4 PART A ................................................................................................................................................. 5 1. Lease of the Building ................................................................................................................... 5 PART B ................................................................................................................................................. 6 1. Block Purchase of 40 beds .......................................................................................................... 6 2 Review process............................................................................................................................ 7 3 Service Description ..................................................................................................................... 8 4 Quality Standards and Outcomes ............................................................................................. 10 5 Transport ................................................................................................................................... 12 6 The Regulatory Framework ....................................................................................................... 12 7 Medication administration ....................................................................................................... 14 8 Infection prevention and control .............................................................................................. 14 9 Nutrition and hydration awareness .......................................................................................... 14 10 Assessment and Support planning process .......................................................................... 15 11 Out of hours contact ............................................................................................................. 15 12 Risk Management and Risk Assessment ............................................................................... 15 13 Data Protection ..................................................................................................................... 15 14 Service Staffing and availability ............................................................................................ 16 15 Involvement of Service Users................................................................................................ 16 16 Adult Protection .................................................................................................................... 17 17 Behaviour that challenges services ....................................................................................... 17 18 Urgent notifications .............................................................................................................. 17 19 Dignity Standards .................................................................................................................. 20 20 Customer Care ...................................................................................................................... 20 21 Continuity of Care ................................................................................................................. 21 22 Economic Wellbeing.............................................................................................................. 21 23 Financial Protection .............................................................................................................. 21 24 Quality Assurance - Monitoring ............................................................................................ 21 25 Provider Annual Quality and Performance Return ............................................................... 22 26 Sharing of Quality Data ......................................................................................................... 23 27 Performance Monitoring ...................................................................................................... 25 28 Registration and Inspection Unit .......................................................................................... 26 29 Complaints and Compliments ............................................................................................... 27

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Introduction and Scope of this Specification

The care home at Salisbury Street(“ the Premises”) has 68 single en-suite bedrooms, 40 of which will be block purchased at Benefit rates by the Commissioner.

The aim of this Specification is to ensure the provision of high quality, safe services that meet the quality outcomes and safeguarding responsibilities of the Commissioner.

One of the main objectives of a care home with nursing is that it shall provide support to people to deliver outcomes which allow them to live as full and independent a life as possible. The Service should also encourage Service Users to be active participants in their community whenever they so choose.

The Service should be delivered in such a way that is consistent with the Service User’s status and rights as a citizen and which gives the individual Service User as much control as possible over their own life whilst protecting them and others from unnecessary harm

The Provider will ensure that the Service is offered in an individualised and personalised way. All the types of support that are discussed below should be delivered in such a way that they are in line with individual Service User’s needs, choices and preferences and are subject to appropriate risk assessment.

It is the expectation that the Provider will hold and adhere to the policies and procedures as prescribed in the Adult Care Home minimum standards (as amended) and the Provider is expected to provide the Commissioner with copies of these Policies and Procedures.

The Provider must be able to demonstrate experience of running a Care Home with Nursing.
In addition, The Provider will be required to comply with the Isle of Man Regulation of Care Act 2013 (“RCA2013”) and all associated Regulations and Standards.

The Provider must not, in any jurisdiction, have failed to meet a compliance notice in the last 2 years, been prosecuted or had a service registration cancelled.

The Commissioner’s Adult Social Care Services Division holds a core set of values, commissioning vision, guiding principles and approach to social value. (See Appendix i). It is the expectation that the Provider will share these values.

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PART A

1. Lease of the Premises

1.1 The Provider will rent the Premises from which the service is delivered from Isle of Man Government under a 5 year lease agreement, which through negotiation could be extended for a further 5 year term. All leasing and associated costs will be the responsibility of the provider and therefore must be included in the charges.

1.2 Under the terms of this lease, the Provider will be responsible for the maintenance and the upkeep of the interior and the exterior of the Premises, of the gardens and grounds and all internal fixtures. The property will be maintained to appropriate standards which are mutually acceptable to the landlord, and meet the necessary requirements for registration under the Isle of Man Regulation of Care Act 2013 (“RCA2013”) and all associated Regulations and Standards.

1.3 The Commissioner will insure the Premises against loss or damage by fire, storm, flood, malicious damage, theft etc.(as defined in the policy) on the Isle of Man Government’s block insurance policies. Excluded from cover under these arrangements are fixtures and fittings and contents provided as part of the Turnkey arrangement by the Commissioner, the contents and personal effects belonging to Service Users, all contents and personal effects provided by the Provider, and accidental damage to glass, glazing and sanitary fittings, which will be the responsibility of the Provider to take out insurance. The Provider will also be required to insure against business interruption.

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PART B

1. Block Purchase of 40 beds

1.1 The Provider must ensure that 40 of the 68 bedrooms are used for referrals from social workers for people at critical or substantial need. These rooms will be purchased at a rate that does not exceed the maximum amount of income available through eligible Social Security benefit.

1.2 The Provider will have a Registration & Inspection registered location within the Isle of Man to offer a presence and base for operations at all times.

1.3 All placements within the service are allocated by the Commissioner. Taking account of eligibility criteria, levels of occupancy and prio

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