Code of conduct for public servants

Summary

The requester asked for details on complaints regarding inappropriate conduct in the payroll office since 2020 and whether staff were advised to comply with the code of conduct. The Cabinet Office responded that no formal complaints were held or known to managers within that timeframe, resulting in an 'Information not held' outcome.

Key Facts

• The Cabinet Office does not hold information on formal complaints regarding inappropriate conduct in the payroll office since 2020.
• Managers in the payroll team are unaware of any formal complaints within the specified timeframe.
• Informal concerns are typically resolved through face-to-face interactions rather than formal records.
• Staff can raise formal complaints under the 'Fairness at Work' framework.
• The public can use the Cabinet Office's published Complaints Procedure for service standards.

Data Disclosed

• 2020
• 2022-09-06
• 2022-09-28
• 2614381
• IM1 3PN
• 01624 686244

Original Request

Have any number of concerns/complaints relating to inappropriate conduct occurring in the payroll office been made by staff or customers since 2020. If so what did the inappropriate conduct consist of and were staff involved advised to then comply with the code of conduct for public servants?

Data Tables (1)

Full Response Text

Government Office Douglas Isle of Man IM1 3PN Telephone: (+44) 01624 686244 Website: www.gov.im/co

Our ref: 2614381 28 September 2022

Dear ###

We write further to your request which was received on 6 September 2022 and which states:

"Have any number of concerns/complaints relating to inappropriate conduct occurring in the payroll office been made by staff or customers since 2020. If so what did the inappropriate conduct consist of and were staff involved advised to then comply with the code of conduct for public servants?"

While our aim is to provide information whenever possible, in this instance the Cabinet
Office does not hold the information that you have requested. Managers in the payroll team have not been notified nor are aware of any formal complaints within the timeframe specified in the request, regarding inappropriate conduct occurring in the payroll office. Informal concerns or complaints would usually be dealt with by face to face interactions with staff members as applicable. I would like to offer the following information to provide advice and assistance. Staff across the public service can raise complaints on a formal basis under Fairness at Work, a framework designed to promote positive relationships at work which is aimed equally at staff and managers. This includes procedures for dealing with inappropriate conduct. Fairness at Work policy and guidance are available online here: https://hr.gov.im/fairness-at-work/. In addition, employees may access a formal Grievance Procedure, details of which are available online here: https://hr.gov.im/terms-conditions-for-employees/civil-service/section-b-employee- relations/grievances/ The Cabinet Office has a published Complaints Procedure for members of the public to make complaints regarding standards of service provided by Cabinet Office. Please quote the reference number 2614381 in any future communications.

Your right to request a review

If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.

An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded. If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on; 1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or 2. Whether we are justified in refusing to give you the information requested.
In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im. Should you have any queries concerning this letter, please do not hesitate to contact me. Further information about freedom of information requests can be found at www.gov.im/foi. I will now close your request as of this date.

Yours sincerely