DHSC Complaints report 2021/22

Summary

A request was made for the DHSC health complaints report for the year ended 31 March 2022, but the Department of Health and Social Care responded that the information is not held.

Key Facts

• The requested DHSC health complaints report for the year ended 31 March 2022 does not exist.
• The non-existence of the report is due to the structural split between DHSC and Manx Care.
• The requester was advised to submit a new request to Manx Care for the information.
• The Department of Health and Social Care was redesigned on 1 April 2021 following Sir Jonathan Michael's Independent Review.
• The redesign separated policy setting (DHSC) from service delivery (Manx Care).

Data Disclosed

• 31st March 2022
• 5 September 2022
• 8 September 2022
• 1 April 2021
• 2612485

Exemptions Cited

• Section 11(3)a of the Act (Information not held)

Original Request

Please can you provide the DHSC health complaints report for the year ended 31st March 2022 (which covers DHSC/Manx Care etc) or provide information relating to complaints in this period. Thank you.

Data Tables (1)

Full Response Text

Interim Chief Executive: Stuart Quayle Freedom of Information Team First Floor Belgravia House Douglas Isle of Man IM1 1AE

Our ref: 2612485 8 September 2022

Dear ###

We write further to your request which was received on 5 September 2022 and which states:

"Please can you provide the DHSC health complaints report for the year ended 31st March 2022 (which covers DHSC/Manx Care etc) or provide information relating to complaints in this period. Thank you."

While our aim is to provide information whenever possible, in this instance the Department of Health and Social Care (DHSC) is unable to provide the information that you have requested. This is in line with Section 11(3)a of the Act, as a practical refusal reason applies; namely we do not hold or cannot, after taking reasonable steps to do so, find the information that you have requested. There is no such report in existence at present since the split with DHSC and Manx Care. You may wish to re-submit your request to Manx Care, which is an option available on the Freedom of Information request portal, who may be able to help you. To provide advice and assistance, the Department of Health and Social Care redesigned on 1 April 2021 as a direct result of Sir Jonathan Michael’s Independent Review of the Isle of Manx Health and Care System. This Review continues to be a catalyst for change and improved service provision. The redesigned Department ensures the separation between the setting of policy and strategy and the delivery of services by Manx Care. Please quote the reference number 2612485 in any future communications

Your right to request a review

If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.

An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.

If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on; 1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or 2. Whether we are justified in refusing to give you the information requested.
In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im. Should you have any queries concerning this letter, please do not hesitate to contact me. Further information about freedom of information requests can be found at www.gov.im/foi.

I will now close your request as of this date.