Passenger numbers

Summary

The Department of Infrastructure responded to a request for bus passenger statistics by providing average load figures for scheduled journeys and the Connect Villages service between January and August 2022. All requested information was disclosed without any exemptions.

Key Facts

• The request covered passenger data from 1st January 2022 to the date of response.
• The average passenger load for all scheduled bus trips was 24.3856.
• The Connect Villages service had an average of 4.735 passengers per trip.
• The Connect Villages service operated an average of 21.731 trips per day.
• The response was issued on 4 October 2022 following a request received on 16 August 2022.

Data Disclosed

• 24.3856
• 4.735
• 21.731
• 1st January 2022
• August 2022
• 16 August 2022
• 4 October 2022
• 2580413

Original Request

1. The average passenger load for each scheduled bus journey from the 1st January 2022 to date. 2. The number of journeys per day and the average passenger load for each journey on the Connect Villages bus service from the 1st January 2022 to date.

Data Tables (1)

Full Response Text

Department of Infrastructure Sea Terminal Building, Douglas, Isle of Man, IM1 2RF

Contact: FOI Response Team Telephone: (01624) 686785 Email: dpo-doi@gov.im

Our ref: 2580413 4 October 2022

Dear ###

We write further to your request which was received on 16 August 2022 and which states:

"1. The average passenger load for each scheduled bus journey from the 1st January 2022 to date. 2. The number of journeys per day and the average passenger load for each journey on the Connect Villages bus service from the 1st January 2022 to date."

Our response to your request is as follows: 1. Our systems show an average load of 24.3856 passengers per scheduled bus trip from 1st January through to August. 2. The Connect Villages service information for the same period shows an average of 4.735 passengers per trip and an average of 21.731 trips per day.

Please quote the reference number 2580413 in any future communications.

Your right to request a review

If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.

An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of our complaint form to be sent to you by post, please contact us and we will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded. If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on;

1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or
2. Whether we are justified in refusing to give you the information requested.
   In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im. Should you have any queries concerning this letter, please do not hesitate to contact us. Further information about freedom of information requests can be found at www.gov.im/foi. We will now close your request as of this date.

Yours sincerely

FOI Response Team