Pit Stop Cafe at Manannan Court

Summary

A request for details on the Pit Stop Cafe at Manannan Court received partial disclosure, including operating hours, visiting times, and financial figures, while customer demographic data was withheld as it was not held.

Key Facts

• The Pit Stop Cafe operates on Tuesdays, Thursdays, and Fridays from 10:00 to 14:00.
• Visiting hours vary by suite, with Harbour Suite open 2pm-4pm and 7pm-8pm, while Glen Suite is flexible.
• The cafe currently operates on a cash-only basis, though a card machine is being installed.
• The cafe's primary goal is supporting individuals with lived experience toward employment rather than profit.
• No analysis exists regarding the proportion of customers who are staff versus service users or visitors.

Data Disclosed

• 2022-07-18
• 2022-08-12
• 31 March 2022
• 10:00-14:00
• 2pm to 4pm
• 7pm to 8pm
• 8,843.00
• 4,932.00
• 3,822.00
• 3,546.00
• 6,407.00
• 2537893

Exemptions Cited

• Section 11(3)(b) - Information not held or would require creation/derivation
• Section 11(3)(a) - Practical refusal as information is not held

Original Request

In respect of the catering facility in the foyer at Manannan Court, known as the Pit Stop cafe: 1.What are the Cafe's usual operating days and opening hours? 2.What are the visiting hours at Manannan Court? 3.What was the financial out turn for the year ended 31 March 2022 broken down as: a) Income from sales b) Other income c) Employee costs d) Cost of goods sold e) Other costs f) Net surplus or deficit 4.What cashless payment options are available? 5.What proportion of customers are staff members compared with service users and their visitors?

Data Tables (1)

Full Response Text

Manx Care Noble’s Hospital, Strang Braddan, Isle of Man IM4 4R (01624) 650 000

Our ref: 2537893 12 August 2022

Dear ###

We write further to your request which was received on 18th July 2022 which states:

"In respect of the catering facility in the foyer at Manannan Court, known as the Pit Stop cafe: 1. What are the Cafe's usual operating days and opening hours? 2. What are the visiting hours at Manannan Court? 3. What was the financial out turn for the year ended 31 March 2022 broken down as: a) Income from sales b) Other income c) Employee costs d) Cost of goods sold e) Other costs f) Net surplus or deficit 4. What cashless payment options are available? 5. What proportion of customers are staff members compared with service users and
their visitors?"

Our Response 1. What are the Cafe's usual operating days and opening hours? We can confirm the opening hours are Tuesday, Thursday and Friday 10:00-14:00. 2. What are the visiting hours at Manannan Court? These details are available by calling the reception of Manannan Court and also available on their website www.gov.im/manannan-court. This information on visiting times: Harbour Suite (Adult): 2pm to 4pm and 7pm to 8pm If these times are not convenient, please speak to the staff, who will arrange alternative times. We request that only 2 visitors visit at a time and that children do not visit unless they are immediate family. Glen Suite (Older Persons) Visiting on the Glen Suite can be accommodated most times of the day but needs to be discussed with the nursing staff. The team are flexible according to individual need, and this can be discussed with the ward team In all cases, the team are flexible according to individual need, and this can be discussed with the ward team

1. What was the financial out turn for the year ended 31 March 2022 broken down as: a) Income from sales b) Other income c) Employee costs d) Cost of goods sold e) Other costs f) Net surplus or deficit While our aim is to provide information whenever possible, in this instance we are unable to provide some of the information you have requested. Complying with the request for information would require the public authority to do one or more of the matters mentioned in section 8(3) (things a public authority is not required to do by the Act S11(3)(b), in this instance, complying with your request for information would require us to create or derive information from information that we hold.
   The figures below do not include any overhead or capital costs as these are included within the overall running of Manannan Court and not separated out Pit Stop Café 2021/22 Income - Café Sales (8,843.00) Income - Vending (4,932.00) Staff Costs 3,822.00 Supplies 3,546.00 Nett Surplus (6,407.00) One of the significant purposes of the café is to provide an opportunity for individuals with lived experience to move back towards employment, and meaningful occupation. As such we are developing permitted earnings posts in order to support people on a pathway back to employment, and, as we develop, we will also offer voluntary opportunities. Our primary goal then, is people rather than profit, although we aim to develop it into a sustainable business that can cover it's own costs. The café is used by staff, patients, families and individuals from other areas (currently popular with the builders across the road). When we are in a position to expand our opening hours, we would like it to be a place where people can come when they feel that they need a bit of company, a recovery space for people to come and have some refreshment, in a supportive and welcoming environment. We are also encouraging the inpatients to get involved, in providing cakes/biscuits as part of their recovery journey

2. What cashless payment options are available? We can confirm that the Pit Stop Café operates on a cash only basis. The team are currently working with the finance department in order to install a card machine, but this is not yet in place.

3. What proportion of customers are staff members compared with service users and
   their visitors? While our aim is to provide information whenever possible, in this instance Manx Care is unable to provide the information that you have requested. This is in line with Section 11(3)a of the Act, as a practical refusal reason applies; namely we do not hold or cannot, after taking reasonable steps to do so, find the information that you have requested. There is no analysis of customers using the Pit Stop Café. Please quote the reference number 2537893 in any future communications.

Your right to request a review

If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.

An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.

If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on; 1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or 2. Whether we are justified in refusing to give you the information requested.
In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im. Should you have any queries concerning this letter, please do not hesitate to contact me. Further information about freedom of information requests can be found at www.gov.im/foi. I will now close your request as of this date.