Buses TT
| Authority | Department of Infrastructure |
|---|---|
| Date received | 2022-06-14 |
| Outcome | Some information sent but not all held |
| Outcome date | 2022-07-20 |
| Case ID | 2493409 |
Summary
The request sought a list of bus cancellations during the TT fortnight (excluding race closures) and communications regarding the decision to stop publishing delay updates on Facebook. The Department of Infrastructure provided a detailed table of cancellations by date and route but withheld the specific internal communications, citing the fluid nature of operations and the risk of providing incorrect information.
Key Facts
- The Department of Infrastructure released a table detailing bus cancellations from May 30 to June 12, 2022.
- Cancellations were categorized by route: South Coast, West, Inner Douglas, and Total.
- The highest number of cancellations occurred on Saturday, June 11, with a total of 37.
- Internal communications explain that real-time cancellations were not published on Facebook because the situation changes too rapidly, risking misinformation.
- The authority stated that customers should use findmybus.im or call 662525 for the most up-to-date information during the TT period.
Data Disclosed
- 37 cancellations on Sat 11/6
- 28 cancellations on Sat 4/6
- 25 cancellations on Sun 12/6
- 21 cancellations on Mon 6/6
- 15 cancellations on Mon 30/5
- 13 cancellations on Tues 31/5
- 12 cancellations on Sun 5/6
- 10 cancellations on Weds 8/6
- 8 cancellations on Weds 1/6
- 6 cancellations on Tues 7/6
- 2 cancellations on Fr 10/6
- 0 cancellations on Thurs 2/6, Fri 3/6, and Thurs 9/6
- Phone number 662525
- Website findmybus.im
- Date range 30/5 to 12/6
Original Request
I seek the publication of a list of all cancelled bus services during the TT fortnight. Please exclude any that were cancelled due to road closures for racing. All written communications between management and staff relating to the cancellation of services during the TT fortnight. All written communications that related to the decision to cease publishing bus delays or cancellations on Facebook during this period.
Data Tables (1)
| South | Coast | West | Inner Douglas | Total | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1/2/11/12 | 3 | 4/5/6 | 21/25/Prom | |||||||||||||||||
| Mon 30/5 | Mon 30/5 | 6 | 0 | 5 | 4 | 15 | ||||||||||||||
| Tues 31/5 | 9 | 0 | 4 | 0 | 13 | |||||||||||||||
| Weds 1/6 | 6 | 0 | 0 | 2 | 8 | |||||||||||||||
| Thurs 2/6 | BHol | 0 | 0 | 0 | 0 | 0 | ||||||||||||||
| Fri 3/6 | BHol | 0 | 0 | 0 | 0 | 0 | ||||||||||||||
| Sat 4/6 | Race | 18 | 0 | 5 | 5 | 28 | ||||||||||||||
| Sun 5/6 | Mad Sunday | 6 | 3 | 3 | 0 | 12 | ||||||||||||||
| Mon 6/6 | Race | 11 | 5 | 2 | 3 | 21 | ||||||||||||||
| Tues 7/6 | 0 | 0 | 3 | 3 | 6 | |||||||||||||||
| Weds 8/6 | Race | 2 | 0 | 2 | 6 | 10 | ||||||||||||||
| Thurs 9/6 | 0 | 0 | 0 | 0 | 0 | |||||||||||||||
| Fr 10/6 | Race BH | 2 | 0 | 0 | 0 | 2 | ||||||||||||||
| Sat 11/6 | Race | 17 | 6 | 8 | 6 | 37 | ||||||||||||||
| Sun 12/6 | 15 | 5 | 2 | 3 | 25 |
Full Response Text
South
Coast
West
Inner Douglas
Total
1/2/11/12 3 4/5/6 21/25/Prom
Mon 30/5
6 0 5 4 15 Tues 31/5
9
0 4 0 13 Weds 1/6
6 0 0 2 8 Thurs 2/6 BHol 0 0 0 0 0 Fri 3/6 BHol 0 0 0 0 0 Sat 4/6 Race 18 0 5 5 28 Sun 5/6 Mad Sunday 6 3 3 0 12 Mon 6/6 Race 11 5 2 3 21 Tues 7/6
0 0 3 3 6 Weds 8/6 Race 2 0 2 6 10 Thurs 9/6
0 0 0 0 0 Fr 10/6 Race BH 2 0 0 0 2 Sat 11/6 Race 17 6 8 6 37 Sun 12/6
15 5 2 3 25
Subject: FW: Bus cancellations Hi I am still waiting for Emily/Minister’s approval on your earlier response however have also asked for the following information. Are you able to provide this? Kind regards From: Sent: 07 June 2022 15:10 To: Subject: Re: Bus cancellations Caution: This email is from an external sender. Please take care before opening any attachments or following any links. Ah okay, no worries! I just wanted to ask how many bus services have been cancelled so far this TT? (Including practice week if that's possible). It would be good to contextualise this with how many services out of the number that were supposed to be on, so we can tell if this is high or not. If that doesn't make sense or it's not possible to get that information, just let me know. On Tue, 7 Jun 2022 at 15:05, wrote: Hi I’ve sent it to IOM Transport and am just awaiting for Minister approval. Can you send the other query to me and I can forward it on? Thanks From: Sent: 07 June 2022 15:03 To: Subject: Re: Bus cancellations Caution: This email is from an external sender. Please take care before opening any attachments or following any links. Thanks Who have you referred this to? I have another query I need to check with them. On Tue, 7 Jun 2022 at 12:59 wrote: Hi Sorry, yes I’ve send it on to the relevant people. Regards From: Sent: 07 June 2022 12:55 To: Subject: Re: Bus cancellations Caution: This email is from an external sender. Please take care before opening any attachments or following any links. Hi, just wanted to check you've received this? Thanks. On Mon, 6 Jun 2022 at 16:16, wrote: Hi I hope you're well and are having a good TT? Just seen on leave. Please pass me on as appropriate - this pertains to Isle of Man Transport. Is there any truth in Isle of Man Transport saying it will no longer announce bus cancellations? Please see attached image. If so, does it have a statement on why? Kind regards, Isle of Man. Giving you freedom to flourish WARNING: This email message and any files transmitted with it are confidential and may be subject to legal privilege. You must not copy or deliver it to any other person or use the contents in any unauthorised manner without the express permission of the sender. If you are not the intended addressee of this e-mail, please delete it and notify the sender as soon as possible. No employee or agent is authorised to conclude any binding agreement on behalf of any of the Departments or Statutory Boards of the Isle of Man Government with any party by e-mail without express written confirmation by a Manager of the relevant Department or Statutory Board. RAAUE: S’preevaadjagh yn çhaghteraght post-l shoh chammah’s coadanyn erbee currit marish as ta shoh coadit ec y leigh. Cha nhegin diu coipal ny cur eh da peiagh erbee elley ny ymmydey yn chooid t’ayn er aght erbee dyn kied leayr veih’n choyrtagh. Mannagh nee shiu yn enmyssagh kiarit jeh’n phost-l shoh, doll-shiu magh eh, my sailliu, as cur-shiu fys da’n choyrtagh cha leah as oddys shiu. Cha nel kied currit da failleydagh ny jantagh erbee conaant y yannoo rish peiagh ny possan erbee lesh post-l er son Rheynn ny Boayrd Slattyssagh erbee jeh Reiltys Ellan Vannin dyn co-niartaghey scruit leayr veih Reireyder y Rheynn ny Boayrd Slattyssagh t’eh bentyn rish.
From: To: Subject: RE: Bus cancellations Date: 07 June 2022 09:17:00 Attachments: image001.png image002.png Hi , Just seen this – apologies Thoughts below Rgds From:
Sent: 06 June 2022 16:35 To: Subject: RE: Bus cancellations Hi Ian’s Please see below? Please adjust the draft response as you see fit: ‘Over TT Isle of Man Transport need to manages the unique disruptions that this period brings (which are classed as duplicating buses due to overcapacity, which in turn causes delays, diverting buses due to RTCs and delays to buses due to congestions/races these include diversions, road closures, weather disruption, RTCs, congestion etc to name a few ) – increased Drivers are directed supported by the Bus Supervisors to support the demand and manage these disruptions, it’s a very fluid operation and putting out cancellations alterations does not work during this time, as within minutes things change and the wrong information is given. Therefore during this peak period we are recommending customers use findmybus.im, call 662525 or visit one of our information points for the most up to date information. We have duplicated many services over the past week, as well as ran extra late night owls at 02:00 due to the lack of Taxis, to put the service into perspective on Sunday 29th May we carried 6,457 passengers and yesterday we carried 20,365 passengers./ Thanks Isle of Man Transport Transport Headquarters Banks Circus Douglas Isle of Man IM1 5PT www.bus.im www.rail.im From:
Sent: 06 June 2022 16:20 To: Subject: FW: Bus cancellations Hi Hannah Hope you’re well. Are you able to help with the below please? Kind regards From:
Sent: 06 June 2022 16:16 To: Subject: Bus cancellations Caution: This email is from an external sender. Please take care before opening any attachments or following any links. Hi I hope you're well and are having a good TT? Just seen on leave. Please pass me on as appropriate - this pertains to Isle of Man Transport. Is there any truth in Isle of Man Transport saying it will no longer announce bus cancellations? Please see attached image.
Department of Infrastructure Sea Terminal Building, Douglas, Isle of Man, IM1 2RF
Contact: FOI Response Team Telephone: (01624) 686785 Email: dpo-doi@gov.im
Our ref: 2493409 20 July 2022
Dear ###
We write further to your request which was received on 14 June 2022 and which states:
"I seek the publication of a list of all cancelled bus services during the TT fortnight. Please exclude any that were cancelled due to road closures for racing. All written communications between management and staff relating to the cancellation of services during the TT fortnight. All written communications that related to the decision to cease publishing bus delays or cancellations on Facebook during this period."
Please see attached Appendix 1 detailing the number of cancelled bus services during the TT fortnight. Please see attached email communications in Appendix 2 & 3 preparing a press release regarding cancellations.
Please quote the reference number 2493409 in any future communications.
Your right to request a review
If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.
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In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im. Should you have any queries concerning this letter, please do not hesitate to contact us. Further information about freedom of information requests can be found at www.gov.im/foi. We will now close your request as of this date.
Yours sincerely
FOI Response Team