Triage

Summary

The requester asked for the average time to see a triage nurse in A&E in 2021 and the target times. Manx Care disclosed that the national target is 15 minutes, while the actual average in 2021 was 21 minutes, attributing the delay to COVID-19 protocols and the implementation of the Manchester Triage System.

Key Facts

• The national standard target time to see a triage nurse is 15 minutes.
• The average time to see a triage nurse in Manx Care in 2021 was 21 minutes.
• Delays were partly attributed to additional PPE and deep cleans required by COVID-19 infection control policies.
• Manx Care introduced the Manchester Triage System to support clinical decision-making.
• Triage-specific training was delivered to all nurses and paramedics following the system introduction.

Data Disclosed

• 15 minutes
• 21 minutes
• 2021
• 2022-05-16
• 2022-05-24
• 2447257

Original Request

Please can you confirm the average time in A&E to see the Triage nurse in 2021 and also the target times to see Triage.

Data Tables (1)

Full Response Text

Manx Care Noble’s Hospital, Strang Braddan, Isle of Man IM4 4R (01624) 650 000

Our ref: 2447257 24 May 2022

Dear ###

We write further to your request which was received on 16th May 2022 which states:

"Please can you confirm the average time in A&E to see the Triage nurse in 2021 and also the target times to see Triage."

Our Response

National Standard target time to see a triage Nurse is 15 minutes. The average time to see the Triage nurse in Manx Care in 2021 was 21 minutes. Some of this time can be attributed to the additional need for PPE and deep cleans required between patients as per covid Infection control policy. ED have also introduced the Manchester Triage System, which is a nationally recognised clinical tool to support triage nurses in decision making and reduce the amount of time spent in triage. This has resulted in the delivery of Triage specific training for all of our nurses and paramedics. Please quote the reference number 2447257 in any future communications.

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