Love IOM

Summary

The Department for Enterprise disclosed details regarding the 'Love IOM' initiative, confirming that KBH Limited was appointed to deliver gift card services and marketing, with all work completed to standard. The response provided a breakdown of payments made to the main supplier and other vendors between June 2021 and April 2022.

Key Facts

• KBH Limited was appointed to deliver the LoveIOM Gift Card Services following an open procurement exercise.
• All service requirements and contractor deliverables were met to the required standard with no work transferred to other companies.
• KBH Limited is currently listed as 'Live' and continues to deliver project services under the agreement.
• The supplier was required to deliver marketing services for a period of 6 months from launch.
• The initiative was designed to encourage on-Island spend to support the Manx Economy.

Data Disclosed

• 2022-04-08
• 2022-04-27
• June 2021
• April 2022
• 1/6/21 to 27/4/22
• £171,349.98
• £8,911.71
• 16 other suppliers
• 6 months
• 2021

Original Request

Please provide the following information: * Which company/companies did the Department of Enterprise appoint/engage to carry out work on the Love IOM initiative? * In what capacity was/were the company/companies engaged and what work was carried out by it/them? * Of the work commissioned from the company/companies how much of it was completed to the required standard and how much was transferred to another company/back to government? * How much has been paid to the external company/companies involved in the Love IOM initiative between June 2021 and April 2022? Please provide a breakdown of these costs: * What status the company/companies involved in the Love IOM initiative now hold - e.g. (trading/liquidation/etc) * How much has the Love FOI initiative cost to date - broken down as follows: - Government expenditure (in-house resource) - Expenditure on external resource * How many Love IOM cards have been sold between 01 September 2021 and 08 April 2022? * How much money has been credited to Love IOM cards between 01 September 2021 and 08 April 2022?

Data Tables (1)

Data Tables (reformatted)

Full Response Text

27th April 2022

Freedom of Information Co-ordinator 1st Floor, St Georges Court Upper Church Street, Douglas Isle of Man IM1 1EX

Telephone: (01624 686400) Website: www.gov.im/ded Email: dpo-dfe@gov.im

Our ref: 2379109

Dear ####

Re: Request for information under the Freedom of Information Act 2015

I write further to your request which was received on 8th April 2022 and which states:

"Please provide the following information:

• Which company/companies did the Department of Enterprise appoint/engage to carry out work on the Love IOM initiative?

• In what capacity was/were the company/companies engaged and what work was carried out by it/them?

• Of the work commissioned from the company/companies how much of it was completed to the required standard and how much was transferred to another company/back to government?

• How much has been paid to the external company/companies involved in the Love IOM initiative between June 2021 and April 2022? Please provide a breakdown of these costs:

• What status the company/companies involved in the Love IOM initiative now hold - e.g. (trading/liquidation/etc)

• How much has the Love FOI initiative cost to date - broken down as follows:

• Government expenditure (in-house resource)

• Expenditure on external resource

• How many Love IOM cards have been sold between 01 September 2021 and 08 April 2022?

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• How much money has been credited to Love IOM cards between 01 September 2021 and 08 April 2022?"

In accordance with the criteria laid out under the abovementioned Act all of the information you have requested can be provided. Each question you have asked is answered sequentially as follows:-

• Which company/companies did the Department of Enterprise appoint/engage to carry out work on the Love IOM initiative?

The Department for Enterprise appointed KBH Limited to deliver the LoveIOM Gift Card Services.

• In what capacity was/were the company/companies engaged and what work was carried out by it/them?

Following an open procurement exercise, KBH Limited were engaged under an agreement with the Department for Enterprise to deliver LoveIOM Gift Card Services. KBH Limited are still delivering the project services under the terms of this agreement.

The Department was tasked to develop a platform which could support an incentivised solution to encourage on-Island spend to support the Manx Economy. KBH’s platform offered the flexibility to incentivise spend in different ways, at different times, as well as adaptability for the Department to develop the solution for future initiatives as it sees fit. This project stemmed from the Economic Recovery Group in 2021 and was to provide a platform for a number of years to have flexible options, should the need arise.

The service requirements included design and delivery of a LoveIOM Gift Card Solution as summarised below:

• A physical system for consumers, businesses, Government and other organisations to issue value to individuals; and
• A digital rewards platform for residents who spend locally.
• A solution that provided Government with ownership and control over the initiative, with the potential to deliver a range of initiatives in the future.

The service requirement was not only to build the solution, but to maintain and manage the project services for the term of the agreement.

In addition the supplier was required to deliver marketing services for a period of 6 months from launch.

• Of the work commissioned from the company/companies how much of it was completed to the required standard and how much was transferred to another company/back to government?

All service requirements and contractor deliverables have been met to the required standard by the supplier.

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• How much has been paid to the external company/companies involved in the Love IOM initiative between June 2021 and April 2022? Please provide a breakdown of these costs:

For the period 1/6/21 to 27/4/22:

£171,349.98 has been paid to the main supplier, KBH Limited, for the contracted services. These costs are front loaded within Y1 for development costs associated with the platform build.

£8,911.71 has been paid to 16 other suppliers involved in the LoveIOM initiative.

• What status the company/companies involved in the Love IOM initiative now hold - e.g. (trading/liquidation/etc.)

KBH Limited - Live

IOM Gift Card Limited - Live

• How much has the Love FOI initiative cost to date - broken down as follows:

• Government expenditure (in-house resource)

• Expenditure on external resource

The Department hasn’t employed additional or dedicated in-house resource for purposes of the LoveIOM Gift Card.

Expenditure on external resource has been detailed in a previous question.

• How many Love IOM cards have been sold between 01 September 2021 and 08 April 2022?

1778 gift cards sold between 1/9/2021 and 08/04/2022.

• How much money has been credited to Love IOM cards between 01 September 2021 and 08 April 2022? "

Customer funds credited to gift cards between 01/09/21 and 08/04/22 equalled £66,782. Government incentive during this same period added £12,692 of value.

Therefore the total amount of money credited to gift cards during this initial period = £79,474.

Please quote the reference number 2379109 in any future communications.

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Your right to request a review

If you are unhappy with this response to your freedom of information request, you may ask for an internal review, by completing a complaint form and submitting it electronically or by mail.

An electronic version of the complaint form can be found by going to the Isle of Man Government’s website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of this form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response, and should be made as soon as possible. I will respond once the review has been concluded. If you are not satisfied with the result of the review you have the right to appeal to the Information Commissioner for a decision on; 1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or 2. Whether we are justified in refusing to give you the information requested.
In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im. Should you have any queries concerning the information provided to you, please do not hesitate to contact me. Further information about freedom of information requests can be found at www.gov.im/foi. This concludes my response to your request under the Freedom of Information Act 2015.

Yours sincerely,

Data Protection Officer