Medefer

Summary

The requester sought the contract, cost, and duration of the agreement between Manx Care and Medefer for virtual outpatient services. Manx Care disclosed the service details, contract length, and estimated cost, but withheld commercially sensitive and GDPR-specific information from the full contract document.

Key Facts

• The contract is for a Virtual Outpatients Elective Care Service covering seven medical specialties.
• Medefer provides consultant-led virtual reviews and coordinates local investigations.
• The contract commenced on 1 February 2022 for a 12-month period.
• The expected contract value is approximately £594,000.
• The indicative activity plan includes 3,100 first attendances and 2,400 follow-up attendances.

Data Disclosed

• 2022-02-21
• 2022-03-11
• 01/02/22
• 12 month
• £594k
• 3,100
• 2,400
• 2285781

Exemptions Cited

• Commercially sensitive confidential information
• GDPR specific information

Original Request

I seek publication of the contract between Manx Care and Medefer that details what services the latter will provide for Manx Care. Furthermore I seek the publication of the cost of this arrangement and the length of the contract.

Data Tables (1)

Full Response Text

Manx Care Noble’s Hospital, Strang Braddan, Isle of Man IM4 4R (01624) 650 000

Our ref: 2285781 11 March 2022

Dear ###

We write further to your request which was received on 21 February 2022 and which states:

"I seek publication of the contract between Manx Care and Medefer that details what services the latter will provide for Manx Care. Furthermore I seek the publication of the cost of this arrangement and the length of the contract."

Our response: The contract between Manx Care and Medefer is for the provision of a Virtual Outpatients Elective Care Service for the following specialties: Orthopaedics; Ear Nose & Throat; Gastroenterology; Cardiology; Respiratory Medicine; Pain Management and Dermatology. Medefer are providing a consultant-led virtual outpatient service, providing consultant clinical first and follow up review of service users, the co-ordination of locally delivered investigations, and the virtual treatment and review of service users where clinically appropriate. Medefer will refer service users back to Manx Care where subsequent physical review and treatment is clinically indicated. The contractual arrangement commenced on 01/02/22 for a 12 month period, with an expected contract value of circa £594k. The indicative activity plan is for the delivery of approximately 3,100 first virtual outpatient attendances and 2,400 follow up virtual outpatient attendances over the duration of the contract. A copy of the contract is provided, excluding commercially sensitive confidential and GDPR specific information. Please quote the reference number 2285781 in any future communications.

Your right to request a review

If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post. An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review. If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.

If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on; 1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or 2. Whether we are justified in refusing to give you the information requested.
In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im. Should you have any queries concerning this letter, please do not hesitate to contact me. Further information about freedom of information requests can be found at www.gov.im/foi.

I will now close your request as of this date.

Yours sincerely