Ambulance Service / ESJCR

Summary

A request was made to the Department of Home Affairs regarding the Emergency Services Joint Control Room's dispatch systems, AMPDS versions, and ambulance operational statistics. The authority disclosed the system's introduction date, upgrade history, and audit counts, but withheld information on replacement timelines, specific incident data, and ambulance response metrics, often directing the requester to Manx Care.

Key Facts

• The Computer Aided Dispatch (CAD) System was introduced in 2004.
• The last hardware upgrade occurred in 2017 and the last software upgrade in 2013.
• Ambulance and Fire services use AMPDS V13.2 and FPDS 7.0.
• Between February 2021 and February 2022, 70 AMPDS audits and 4 special case audits were completed.
• Information regarding ambulance response times and daily vehicle counts is held by Manx Care, not the Department of Home Affairs.

Data Disclosed

• 2004
• 2017
• 2013
• AMPDS V13.2
• FPDS 7.0
• 70
• 4
• Feb 2021
• Feb 2022
• 2234373

Exemptions Cited

• Section 8(3) of the Freedom of Information Act (no requirement to create or derive information)
• Information not held or cannot be found after taking reasonable steps

Original Request

Please would it be possible for the following information. When was the computer aided dispatch system put into the ESJCR? When was it's last upgrade? When is it due to be replaced? Does it provide digital dispatch ie auto allocation and data direct to to Police / Fire / Ambulance vehicles ? How many untoward incidents have there been for police / fire / ambulance from attributed to the ESJCR ? What version of AMPDS is the Ambulance and Fire using? How many urgent disconnect are completed per month? How many AMPDS audits have been completed for 2021 / 2022 for call handling staff? Does the ambulance service use digital clinical records or paper? What are the response times for Ambulance C1 for the last 3 years? What is the average amount of ambulances are on the road per day? Thank you

Data Tables (1)

Full Response Text

Chief Executive's Office DHA Headquarters Tromode, Douglas, Isle of Man, IM2 5AP

Telephone: (01624) 694313 Fax: (01624) 621298 Web address: www.gov.im/dha Email: GeneralEnquiries.DHA@dha.gov.im

Our ref: 2234373 7 February 2022

Dear ###

We write further to your request which was received on 3rd February 2022. Our response to your request is as follows:

1. When was the computer aided dispatch system put into the ESJCR?

The Computer Aided Dispatch (CAD) System was introduced in 2004. 2. When was its last upgrade? - From the information held, a Hardware upgrade took place in 2017 and a Software upgrade in 2013. 3. When is it due to be replaced? - This information is not held in the form requested. In order to provide advice and assistance, a decision on replacement will be made on receipt of end of support notification by the system suppliers, or the future requirements of the individual services which cannot be accommodated by further development of the existing CAD software. 4. Does it provide digital dispatch i.e. auto allocation and data direct to Police / Fire / Ambulance vehicles? - Section 8(3) of the Freedom of Information Act does not require an authority to create or derive information from information that it holds. The information requested is not held in the format requested. We would suggest the requester further refines this question in a new request. 5. How many untoward incidents have there been for police / fire / ambulance from attributed to the ESJCR? - While our aim is to provide information whenever possible, in this instance the Department of Home Affairs does not hold or cannot, after taking reasonable steps to do so, find the information that you have requested. However, in order to provide advice and assistance you may wish to clarify your question (what is meant by ‘untoward’?) and submit a further Freedom of Information Request. 6. What version of AMPDS is the Ambulance and Fire using? - AMPDS V13.2 & FPDS 7.0 7. How many urgent disconnect are completed per month? - While our aim is to provide information whenever possible, in this instance the Department of Home Affairs does not hold or cannot, after taking reasonable steps to do so, find the information that you have requested.

1. How many AMPDS audits have been completed for 2021/2022 for call handling staff? - From information held, for the period Feb 2021 – Feb 2022 there were 70 AMPDS Audits undertaken in addition another four special case audits were undertaken.

2. Does the ambulance service use digital clinical records or paper?

   While our aim is to provide information whenever possible, in this instance the Department does not hold or cannot, after taking reasonable steps to do so, find the information that you have requested. However, you may wish to consider contacting Manx Care: Head Office, Noble's Hospital Estate, Strang, Braddan, IM4 4RJ

3. What are the response times for Ambulance C1 for the last 3 years?

   While our aim is to provide information whenever possible, in this instance the Department does not hold or cannot, after taking reasonable steps to do so, find the information that you have requested. However, you may wish to consider contacting Manx Care – details above.

4. What is the average amount of ambulances are on the road per day?

   While our aim is to provide information whenever possible, in this instance the Department does not hold or cannot, after taking reasonable steps to do so, find the information that you have requested. However, you may wish to consider contacting Manx Care – details above.

Please quote the reference number 2234373 in any future communications.

Your right to request a review If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.

An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review . If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.

If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on; 1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or 2. Whether we are justified in refusing to give you the information requested.
In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im.

Should you have any queries concerning this letter, please do not hesitate to contact me. Further information about freedom of information requests can be found at www.gov.im/foi.

I will now close your request as of this date.