Ambulance Waits

Summary

A request was made for the average and longest ambulance wait times on the Isle of Man for the previous 12 months. Manx Care responded by providing the requested data in an attached table and a link explaining the ambulance standards.

Key Facts

• The request was received by Manx Care on 27 January 2022.
• The response was issued on 10 February 2022.
• The authority provided the average wait time from first call to ambulance arrival for the last 12 months.
• The authority provided the longest wait time recorded in each of those months.
• The response included a link to an NHS England document explaining ambulance response categories.

Data Disclosed

• 27 January 2022
• 10 February 2022
• 2217681
• 12 months
• IM4 4R

Original Request

I seek the publication of the average wait time for ambulance on the island for each of the last 12 months from first call to ambulance arrival. I also seek the publication of the longest wait in each month.

Data Tables (1)

Full Response Text

Manx Care Noble’s Hospital, Strang Braddan, Isle of Man IM4 4R (01624) 650 000

Our ref: 2217681 10 February 2022

Dear ###

We write further to your request which was received on 27 January 2022 and which states:

"I seek the publication of the average wait time for ambulance on the island for each of the last 12 months from first call to ambulance arrival. I also seek the publication of the longest wait in each month."

Our response Please see attached table. The attached link provides an explanation of the different categories detailed in the attached table: new-ambulance-standards-easy-read.pdf (england.nhs.uk)

Please quote the reference number 2217681 in any future communications.

Your right to request a review

If you are unhappy with this response to your freedom of information request, you may ask us to carry out an internal review of the response, by completing a complaint form and submitting it electronically or by delivery/post.

An electronic version of our complaint form can be found by going to our website at https://services.gov.im/freedom-of-information/Review. If you would like a paper version of our complaint form to be sent to you by post, please contact me and I will be happy to arrange for this. Your review request should explain why you are dissatisfied with this response, and should be made as soon as practicable. We will respond as soon as the review has been concluded.

If you are not satisfied with the result of the review, you then have the right to appeal to the Information Commissioner for a decision on; 1. Whether we have responded to your request for information in accordance with Part 2 of the Freedom of Information Act 2015; or 2. Whether we are justified in refusing to give you the information requested.
In response to an application for review, the Information Commissioner may, at any time, attempt to resolve a matter by negotiation, conciliation, mediation or another

form of alternative dispute resolution and will have regard to any outcome of this in making any subsequent decision. More detailed information on your right to a review can be found on the Information Commissioner’s website at www.inforights.im. Should you have any queries concerning this letter, please do not hesitate to contact me. Further information about freedom of information requests can be found at www.gov.im/foi.

I will now close your request as of this date.

Yours sincerely