Port Jack, Onchan

Summary

The requester asked for all defect reports and maintenance records for the Port Jack pavement in Onchan since August 2016. The Department of Infrastructure disclosed a database extract detailing two specific public complaints, their resolutions, and three routine inspections where no defects were found.

Key Facts

• A hole in the footpath outside Port Jack Spa was reported on 15/6/17 and repaired within 24 hours by Parish Wardens.
• A trip hazard regarding unmarked kerbs was reported on 12/12/18 and resolved by Manx Electric Railways painting the kerbs yellow.
• Highway Inspectors conducted routine checks on 18/9/17, 11/9/18, and 9/9/19, observing no defects on any occasion.
• All public and staff reports of highway issues are recorded in a Highways Customer Service Database.
• The request was fully satisfied with all information sent on 29 November 2019.

Data Disclosed

• 29 August 2016
• 6 November 2019
• 29 November 2019
• 15/6/17
• 24 hours
• 12/12/18
• 17/12/18
• 18/9/17
• 11/9/18
• 9/9/19
• 1032761

Original Request

Please provide all reports of defects to the pavement of Port Jack, Onchan, Isle of Man to include all complaints, comments and feedback in respect of the pavement surface since 29 August 2016 received by the Department in any format or method. Please provide details of all works carried out to the pavement of Port Jack, Onchan, Isle of Man to include all repairs, resurfacing and improvements whatsoever to the pavement of Port Jack, Onchan, Isle of Man since 29 August 2016.

Data Tables (2)

Full Response Text

Department of Infrastructure Sea Terminal Building, Douglas, Isle of Man, IM1 2RF

Contact: FOI Response Team/HP/TS Telephone: (01624) 686785 Email: dpo-doi@gov.im

Our ref: 1032761 29 November 2019

Dear ###

We write further to your request which was received on 6 November 2019 and which states:

"Please provide all reports of defects to the pavement of Port Jack, Onchan, Isle of Man to include all complaints, comments and feedback in respect of the pavement surface since 29 August 2016 received by the Department in any format or method. Please provide details of all works carried out to the pavement of Port Jack, Onchan, Isle of Man to include all repairs, resurfacing and improvements whatsoever to the pavement of Port Jack, Onchan, Isle of Man since 29 August 2016."

We operate a Highways Customer Service Database on which we record all contact from the public in respect of highways issues, whether the report is by telephone, electronic media, letter or visit to our premises. Any issues reported by staff members would also go onto this database. We have searched the database for issues reported/work done at Port Jack and the results are shown below, with a copy attached of the actual printout (redacted to remove personal identifiers). Also shown are the details of the work undertaken in response to these issues and the records of inspections of this area done by the Highways Inspector. Report by Date Details Action Member of the public 15/6/17 Hole in footpath outside Port Jack Spa – cover missing. Request to repair sent to Parish Wardens. Parish Wardens 15/6/17 Response from Parish Warden to say hole repaired. Defect corrected within 24 hours, report closed. Member of the public 12/12/18 Trip hazard where kerb is not marked Location within tram track works so referred to Manx Electric Railways. 12/12/18 MER 17/12/18 Kerbs now painted yellow. Report closed. Highways Inspector 18/9/17 Inspection of area, no defects observed. Record only.

Highways Inspector 11/9/18 Inspection of area, no defects observed. Record only. Highways Inspector 9/9/19 Inspection of area, no defects observed. Record only.

Please quote the reference number 1032761 in any future communications.

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Yours sincerely

FOI Response Team