Manx.net email accounts

Summary

The request sought details on complaints regarding Manx.net email accounts, specifically focusing on the period following the October 2025 announcement of changes and the Junara payment option. The Communications and Utilities Regulatory Authority disclosed 19 total complaints received since January 2025, with 18 occurring after October 2025, and provided a summary of the nature of each concern.

Key Facts

• The Authority received 19 consumer complaints regarding Manx.net email service since 1st January 2025.
• 18 of the 19 complaints were made between 21st October 2025 and 16th January 2026.
• Complaints primarily concerned charges to retain accounts, short notice of changes, lack of migration guidance, and scams.
• The Authority stated it cannot intervene as Manx.net email is not a regulated telecommunications service.
• The response was issued by Chief Executive Ivan Kiely on 28 January 2026.

Data Disclosed

• 19
• 18
• 1st January 2025
• 21st October 2025
• 16th January 2026
• 28 January 2026
• £65
• 1624 677022

Original Request

Please state how many complaints or concerns have been made regarding Manx.net accounts in the last year

How many have been made since the beginning of October 2025 (which when there was the first advertising of the Junara payment option) to the present.

Please summarise the nature of each of the complaints or concerns raise since the beginning of October in at least six sentences where the complaint has been longer than this or please provide full complaints but hiding any personal data)