Prepaid meter disconnections

Summary

The requester asked for the number of prepaid meter electricity disconnections over the past five years, but the authority disclosed that historical data is unavailable due to system limitations, providing only a recent six-week statistic instead.

Key Facts

• Historical disconnection data for the past five years is unavailable because it was not stored prior to the rollout of smart meters.
• Disconnection event data is currently only retained for a period of six weeks.
• Between 3 June 2024 and 15 June 2024, 1,549 disconnection instructions were sent to prepaid meters.
• The 1,549 instructions do not represent unique customers, as some may have disconnected multiple times.
• There are approximately 5,500 Pay As You Go (PAYG) customers in total.

Data Disclosed

• 1,549
• 3 June 2024
• 15 June 2024
• 5,500
• six weeks
• 4.30pm
• 8.30am
• 8:30am
• 5:00pm
• 4:30pm
• 687687
• 0808 1624 115

Original Request

For each of the past five years, please provide the number of times electricity supplies on prepaid meters have been disconnected.